What are the responsibilities and job description for the Prattville - Quick Lane Advisor - Full Time position at Long-Lewis Career Opportunities?
Long-Lewis of Prattville is looking for a Quick Lane Advisor to become the vital link between our valued customers and our skilled service technicians.
As a Quick Lane Advisor, you’ll play a key role in ensuring a seamless service experience—from intake to delivery. If you thrive in a fast-paced environment and take pride in providing honest, helpful guidance to customers, we’d love to meet you.
Key Responsibilities:
-
Greet customers promptly and professionally, assessing service needs
-
Clearly communicate repair recommendations between technicians and customers
-
Prepare accurate repair orders and review service details, costs, and timelines
-
Keep customers updated on service status and changes throughout the process
-
Promote and explain recommended maintenance and repairs to ensure vehicle safety and performance
-
Coordinate with technicians to ensure efficient, on-time service delivery
-
Maintain detailed records, follow-up systems, and service documentation
-
Address and resolve customer concerns with professionalism and care
Qualifications:
-
High school diploma or GED required
-
Post-secondary training in automotive or related field preferred
-
1 year of experience in a dealership or high-volume service environment
-
Valid, unrestricted driver’s license and clean driving record
-
Solid understanding of automotive maintenance and repair procedures
-
Strong communication, interpersonal, and organizational skills
-
Ability to multitask and perform under pressure in a team-driven environment
-
Professional appearance and a positive, customer-first attitude