What are the responsibilities and job description for the Prattville - Pick-Up & Delivery Coordinator / Service Cashier- Full Time position at Long-Lewis Auto Group?
Description
Long-Lewis of Prattville is looking for a Pick-Up & Delivery Coordinator / Service Cashier to join our team! In this position, you'll be an essential part of our Service Department, providing outstanding customer service while coordinating vehicle pick-up and delivery appointments, processing payments, scheduling service visits, and supporting the day-to-day operations of the service drive. If you're organized, dependable, and enjoy working with both customers and a team in a fast-paced environment, we'd love to hear from you.
About the Role:
The Pick-Up & Delivery Coordinator / Service Cashier serves as a key point of contact for our service customers. This role is responsible for coordinating daily vehicle pick-up and delivery logistics, communicating with customers throughout the service process, processing repair payments, maintaining accurate records, and working closely with service advisors, drivers, and management to ensure every customer has a seamless service experience.
What You'll Do:
Coordinate daily schedules for multiple pick-up and delivery drivers.
Schedule service appointments and confirm appointment details with customers.
Communicate with customers by phone, text, and email regarding appointments, vehicle status, and scheduling updates.
Utilize dealership scheduling software to manage appointments and logistics.
Respond promptly to scheduling changes, delays, and customer inquiries.
Process payments for completed service work, including cash, credit card, and check transactions.
Generate invoices and accurately document charges for completed services.
Maintain customer records and update dealership software systems as needed.
Assist with administrative duties, including filing paperwork and maintaining an organized work area.
Collaborate with service advisors, drivers, and management to ensure an exceptional customer experience.
Uphold company policies regarding cash handling, customer privacy, and dealership procedures.
Provide friendly, professional customer service while addressing customer questions and concerns.
What We're Looking For:
High school diploma or GED required.
Previous customer service experience required; cash handling experience preferred.
Valid driver's license with a clean driving record.
Ability to operate both automatic and manual transmission vehicles preferred.
Strong organizational skills with exceptional attention to detail.
Excellent communication and interpersonal skills.
Proficiency with basic computer applications and scheduling software.
Ability to multitask and work effectively in a fast-paced environment.
Positive attitude, professional appearance, and strong work ethic.
Ability to work independently with minimal supervision.
Availability to work flexible hours, including weekends and holidays as needed.
Why Join Long-Lewis?
Comprehensive benefits package
Supportive, team-oriented work environment
Opportunities for growth and advancement within the company
If you're looking for a rewarding opportunity where you can make a difference in the customer experience while supporting a busy Service Department, apply today to join the team at Long-Lewis of Prattville!
Experience
Required- 1 year(s): Customer Service Experience
Education
Required- High School or better
Behaviors
Preferred- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Goal Completion: Inspired to perform well by the completion of tasks
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.