What are the responsibilities and job description for the Information Technology Support Specialist position at Logo Brands?
Company Description
Logo Brands began as a small family business in 1999 and has grown into a leading manufacturer of officially licensed tailgate gear. Headquartered in Franklin, Tennessee, the company offers a wide range of over 100 product lines representing more than 900 teams across the NFL, NBA, MLB, MLS, NHL, and collegiate sports. With a team of 200 employees supporting its office and warehouse operations, Logo Brands takes pride in its innovative products and commitment to quality. Our mission is to provide fans with unforgettable game-day experiences through our high-quality merchandise.
We are looking for an IT Support Specialist to join our team.
This position will work alongside our existing IT team primarily on the implementation and support of hardware, software and related infrastructure. The ideal candidate will have 1 to 2 years of related IT experience and a willingness to gain advanced learning in IT infrastructure and support. As the Company grows, this person should have a strong desire to grow with the company.
This is a full-time, in office position that requires you to be on-site in our Franklin office Monday-Friday every week.
IT Support Specialist Responsibilities:
- Providing IT assistance to staff.
- Training end-users on hardware and software functionality.
- Workstation setup, configuration and end-to-end support.
- Server and network hardware install, clean-up, monitor and configuration.
- Resolving helpdesk tasks and tickets while meeting SLAs.
- Monitoring hardware, software, and system performance metrics and troubleshooting issues.
- Updating computer software, as well as upgrading hardware and systems.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
IT Support Specialist Requirements:
- A 2-4 year degree in Computer Science, Information Technology, or similar experience.
- 1-2 years of experience in IT Support.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networking.
- Ability to determine IT needs and train end-users.
- Proficiency and basic troubleshooting knowledge with the following software and systems:
- Windows 11, Windows Server, Microsoft SQL
- Microsoft 365, Exchange, Active Directory, SharePoint and Azure
- Virtualization platforms such as Azure Virtual Desktop, Citrix, AWS
- Enterprise backup and Disaster Recovery platforms
- Basic Powershell/SQL scripting proficiency desired
- Experience in supporting of ERP and EDI systems and software desired
- Experience in documenting processes and monitoring performance metrics.
- Knowledge of database maintenance and system security.
· Ability to keep up with technical innovation and trends in IT support.
Personal Skill Expectations:
- Exceptional interpersonal and communication skills.
- Self-Starter and willingness to constantly learn.
- Detail orientated and process driven.