IT Technician

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the citys most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:

• Competitive wages

• Paid vacation after 6 months of employment

• Paid sick time and holiday pay

• Health & well-being benefits after 60 days of employment

• 401(k) with employer matching

• Free onsite parking and discounted bus passes

• Complimentary meals

• Discounted hotel stays

• Career development programs and tuition reimbursement

• Community volunteer opportunities

The IT Technician is responsible for all Hotel Information Technology Systems, Hardware, and Infrastructure.

Essential Functions and Responsibilities

• Performs tasks necessary to ensure the efficient operation, availability and security of all user endpoints, servers, printers, UPS devices, network devices and telephony Infrastructure.

• Perform monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and Anti-Virus protection updates to all property user endpoints and servers.

• Provide support for data and telephony device connectivity to an enterprise local and wide area network. Devices to include IP telephones, printers, cameras, user endpoints, wireless access points, and servers.

• Maintains an accurate, up to date inventory of all hardware, software and licenses

• Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server level endpoints. Perform restoration on local servers to ensure data is protected and functional.

• Provide support for hotel business technologies to include POS, High Speed Internet, FTG/VOD, Telephony and PMS interfaces. Ensure maximum uptime of all equipment and services

• Maintain cleanliness and excellent condition of equipment, MDF, IDFs and work areas

• Partner with Regional IT Leadership and Corporate IT Teams

• Planning and coordination of all IT projects, preventive maintenance, and system upgrades

• Review of IT Operating and Capital Budgets

• Provisioning of user roles, rights, and access to business applications

• IT Equipment Disposal

• Ensure compliance with all Corporate Policy & Procedures and legal requirements related to Hardware & software installation, use and licensing agreements

Supportive Functions and Responsibilities
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Respond to administrative requests and responsibilities in a timely manner

• Demonstrate a proactive approach towards work activities

• Ability to work flexible schedule to include weekends and holidays

Qualifications
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Knowledge of Desktop Hardware and Software Installation and Configuration

• Knowledge of Networking systems to include hubs, switches, DHCP and DNS.

• Knowledge PMS and related interfaces

• Knowledge of Retail and F&B POS Systems

Preferred:

• Hands on experience with Mobile Device Support and Management

• Experience: 2 years related work experience