What are the responsibilities and job description for the IT Support Technician - Smyrna TN position at Skillforce IT?
IT Support Technician Position Summary The IT Support Technician provides technical support for end-user computing, conference room technology, network infrastructure, and manufacturing systems. This role is responsible for deploying and supporting corporate technology solutions, troubleshooting end-user issues, supporting production equipment, and ensuring reliable operation of business-critical systems across office and warehouse environments. Primary Responsibilities End User Support & Device Management
- Deploy, configure, and maintain Windows 11, macOS, Linux, iOS, and Android devices.
- Administer and support Microsoft 365, Exchange Online, Azure Active Directory, and Microsoft Intune.
- Configure user accounts, email, printers, peripherals, and collaboration tools.
- Perform workstation imaging, deployment, upgrades, and replacements.
- Utilize command-line tools and scripting to automate routine administrative tasks.
- Support hardware including laptops, desktops, docking stations, monitors, printers, and mobile devices.
Technical Support & Troubleshooting
- Diagnose and resolve hardware, software, operating system, and connectivity issues.
- Provide remote and onsite support using Microsoft Teams, Remote Desktop, and other support tools.
- Create and maintain PowerShell scripts for automation and administration.
- Document incidents, resolutions, and technical procedures.
- Communicate effectively with users at all organizational levels to ensure timely issue resolution.
Network & Infrastructure Support
- Install, organize, and maintain structured cabling and network equipment.
- Perform Ethernet cable termination and validation.
- Support network switches, wireless infrastructure, and connectivity troubleshooting.
- Maintain network closets and equipment rooms according to company standards.
- Follow established change management and operational procedures.
Conference Room & Collaboration Technology
- Support conference room displays, audiovisual equipment, and meeting technologies.
- Diagnose and resolve meeting-related technology issues with urgency and professionalism.
- Provide support during executive, customer, and team meetings when required.
- Ensure conference room technology remains functional and ready for use.
Production & Manufacturing Systems Support
- Support manufacturing and warehouse technologies used in daily operations.
- Develop and maintain automation solutions using Python and browser automation tools.
- Support LabVIEW applications and basic industrial automation systems.
- Troubleshoot Zebra and Tharo thermal printers and labeling solutions.
- Support RF scanners, handheld barcode scanners, and industrial scale systems.
- Work closely with operations teams to minimize downtime and improve system reliability.
Required Qualifications
- Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Experience supporting Microsoft 365, Azure Active Directory, Exchange Online, and Microsoft Intune.
- Strong knowledge of Windows 11 and desktop hardware support.
- Experience with PowerShell scripting and system administration.
- Working knowledge of macOS, Linux, iOS, and Android platforms.
- Understanding of networking fundamentals including TCP/IP, switching, wireless networking, and structured cabling.
- Strong troubleshooting and customer service skills.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience in a manufacturing, warehouse, or distribution environment.
- Python development and automation experience.
- Familiarity with LabVIEW or industrial automation systems.
- Experience supporting thermal printers, barcode scanners, and warehouse technologies.
- Knowledge of networking equipment and enterprise infrastructure technologies.
Key Competencies
- Technical Troubleshooting
- Customer Service
- Problem Solving
- Communication
- Time Management
- Adaptability
- Attention to Detail
- Team Collaboration
- Ownership and Accountability
Pay: $32.00 - $35.55 per hour
Work Location: In person
Salary : $32 - $36