What are the responsibilities and job description for the Front Office Agent position at Loews Hotels & Co?
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.
Who You Are:
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.
Who You Are:
- A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
- Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
- An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
- Proactive with the ability to handle various tasks and adjust to changing situations.
- Veterans and military spouses are encouraged to apply.
- Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
- Obtain necessary credit and payment information from the guest.
- Sell rooms in accordance with Front Desk sales strategies.
- Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
- Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
- Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
- Monitor, communicate, and respond to guest feedback to enhance service quality.
- Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
- Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
- Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
- Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
- Perform additional duties as assigned.
- Minimum of one (1) year guest service experience in hotel hospitality preferred.
- Experience with previous Property Management System, preferred Opera System.
- Ability to stand and walk for long periods of time required.
- Ability to work weekends, evenings, holidays as necessary/required.