Front Office Team Member

Apex is seeking a highly motivated, service-driven Front Office team member to join our established, high-performing practice. In this role, you will be the first point of contact for patients, responsible for delivering an exceptional experience while supporting the smooth and efficient operation of the practice.

As a key member of the team, you will play an important role in maintaining schedule flow, supporting daily operations, and ensuring patients clearly understand their care and financial responsibilities. You’ll work closely with both clinical and administrative teammates in a collaborative environment that values accountability, positivity, and continuous improvement.

We are looking for individuals who bring energy, professionalism, and a strong desire to learn and grow. While experience is helpful, we prioritize attitude, adaptability, and a willingness to take ownership in a fast-paced environment.

Core responsibilities include:

Deliver a professional, friendly, and efficient experience when handling patient phone calls and inquiries

Manage provider schedules to optimize flow, minimize gaps, and support a productive, well-organized day

Greet patients warmly and ensure all demographic and insurance information is accurate and up to date

Prepare and clearly communicate treatment plans, helping patients understand recommended care and next steps

Collect payments and confidently manage financial conversations with accuracy and professionalism

Verify insurance benefits, submit claims, and support timely and accurate reimbursement processes

Coordinate patient check-in and check-out to ensure a smooth, consistent experience

Maintain accurate patient records and documentation within practice systems

Collaborate with team members to support efficient patient flow and resolve day-to-day operational needs

Job Requirements:

Minimum of 1 year of front office or customer-facing experience (healthcare or dental preferred)

High school diploma or equivalent required

Positive, outgoing, and professional demeanor with a strong commitment to customer service

Excellent verbal and written communication skills, with the ability to build rapport and clearly explain information

Strong attention to detail and ability to manage multiple priorities with accuracy

Reliable, accountable, and comfortable working in a fast-paced environment

Proactive mindset with a willingness to learn, adapt, and take on new responsibilities

Proficiency with computer systems; experience with Open Dental and Google Suite preferred

Benefits:

PTO and paid holidays

Relaxed, friendly, and fun culture filled with smart colleagues across the entire organization

Opportunity to play a role in the success of a rapidly growing company

Competitive pay

Comprehensive health, dental, and vision benefits

401K plan with up to 4% matching

At Apex Dental Partners, we're committed to providing patients with the best dental experience possible. We focus on supporting our doctors’ efforts to build long-term patient relationships by recruiting the best and brightest candidates to join our team. We actively focus on building a patient-centric culture that values teamwork and integrity above all else. Our friendly, collaborative work environment is something we take great pride in, as is the long tenure of our team members.