IT Trainer

Title: IT Trainer

Location: New York, NY (Hybrid)

Employment Type: Full-Time

Salary: $65-80K per year

Duties/Responsibilities:

• Support the design, development, and delivery of IT training programs for new hires and existing staff
• Assist in facilitating instructor-led training sessions, webinars, and one-on-one coaching
• Help maintain and update training materials, including guides, job aids, and e-learning content
• Provide basic end-user support and follow-up assistance after training sessions
• Assist in managing training schedules, calendars, and communications
• Support Learning Management System (LMS) administration, including course assignments, tracking, and reporting
• Partner with IT leadership to establish training priorities focused on IT hygiene, standard practices, and user enablement to improve overall technology adoption and efficiency.
• Stay current with firm technologies and industry trends

Qualifications:

Required

• 1–3 years of experience in IT support, training, legal technology, or a related field
• Strong communication skills with the ability to explain technical concepts clearly
• Comfort working with professional users such as attorneys and legal staff
• High level of organization, attention to detail, and follow-through
• Interest in legal technology and emerging AI tools

Preferred

Exposure to or hands-on experience with:

• iManage Work
• Litera products
• Microsoft 365 (Word, Outlook, Teams)
• Experience supporting or training users in a law firm or professional services environment
• Familiarity with AI concepts such as:
• Generative AI
• Prompting basics
• Data security considerations in AI tools

Education and Preferred Experience:

• Bachelor’s degree or equivalent experience in Information Technology, Education, or a related field preferred
• 1–3 years of experience in training, IT support, or a related role
• Strong interest in learning and development, technology, and user support
• Excellent communication and presentation skills
• Strong organizational skills and attention to detail
• Ability to explain technical concepts in a clear, user-friendly manner
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); familiarity with collaboration tools (e.g., Teams) is a plus
• Preferred proficiency with SAP SuccessFactors for managing corporate learning programs, including user enrollment, content deployment, reporting, and system support

Physical Requirements:

• Prolonged periods of sitting at a desk and writing, reading, presenting, and typing on a computer
• May be required to lift up to 20 pounds at a time

Loeb & Loeb is an Equal Opportunity Employer.