What are the responsibilities and job description for the Housekeeping Supervisor position at Lodgco Hospitality?
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
Join Our Team Today!
We are seeking an experienced Housekeeping Supervisor to assist in overseeing room operations and providing support to the housekeeping team at the Courtyard by Marriott Mt. Pleasant located on Central Michigan University's campus! If you are a skilled housekeeper or hotel leader ready to take charge and ensure exceptional service and hospitality from the team, we are eager to hear from you!
JOB SUMMARY: Responsible for the supervision and control of the Housekeeping Department.
ESSENTIAL JOB FUNCTIONS:
- Supervise and coordinate the activities of Housekeeping and Laundry personnel including interviewing applicants, completing employee evaluations, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
- Ensure your team is in proper uniform, including name tags, daily
- Assist General Manager with: payroll, monitoring overtime, preparing weekly forecast, and weekly work schedules
- Complete additional administrative duties that include: inventory and productivity reports
- Inspect all areas of the hotel daily to ensure cleanliness and security standards are met
- Complete monthly linen and supply inventories and purchase supplies
- Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees
- Participate in monthly Profit/Loss review
- Inspect each guest room daily unless prohibited by a “Do Not Disturb” indication sign
- Assist in the cleaning of guest rooms as needed and ensure housekeepers in maintaining orderly housekeeping carts and storage rooms
- Ensure laundry room procedures and standards are upheld and perform laundry duties as required
- Ensure houseperson procedures and standards are upheld and perform houseperson duties as required
- Expertise in property management systems for housekeeping functions and ensure room status is without discrepancy daily
- Maintain labor budget and adjust schedule to avoid unnecessary labor cost
- Knowledge of all emergency procedures and how to act on them
- Adhere to proper key control procedures
- Report any unusual occurrences or requests to the General Manager or Assistant General Manager immediately
- Knowledge of budgeted departmental PORs for control of expenses
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
- Computer software skills
- Communication both verbal and written
- Flexibility with schedule and dependable
- Customer focus, time management and problem solving skills
- Strong leadership abilities
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- 1-2 years of hotel experience is a plus
- Supervising experience preferred
BENEFITS WE OFFER
- Career development & training
- Paid time off
- Health/Dental/Vision - coverage begins day-1!
- Travel & hotel discounts
- 401(k) with company match
- Hotel incentive programs
- And more!
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required.
SUPERVISORY RESPONSBILITY
This position manages the housekeeping and laundry department staff.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak, read, and write in English, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
NOTICE OF E-VERIFY PARTICIPATION
Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:
- E-Verify Notice of Participation
- Right to Work
By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.