Housekeeping Supervisor

Overview

As a Housekeeping Supervisor you will work along side all housekeeping team members to ensure clean, orderly and attractive conditions of the resort. Assist guest, housekeeping staff, and other departments, in all housekeeping related functions in an efficient, courteous, and professional manner that maintains high standards of service hospitality.  As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as:  ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here -  Boyne Mountain Employment!

"Work Where You Love To Play!" at Boyne Mountain Resort.

Responsibilities

The Housekeeping Supervisor's typical job functions include:

• Inspecting and ensuring that all areas of resort are clean including guest rooms, meeting rooms, corridors, elevators, restrooms, stairwells and all other public spaces of property 
• Following and instructing team members in basic cleaning duties required and proper use of equipment and chemic
• Becoming familiar with BOYNE’s accommodations, meeting facilities, common areas and furnishings
• Having daily assignments prepared for subordinates and meet with them to go over all duties of the day
• Handling the proper documentation for subordinates that do not follow rules and guidelines. See the lead supervisor or the executive housekeeper prior to the corrective action
• Maintaining continuous training, education and development for team members
• Completing all required check lists and turn into lead supervisor
• Handling all unusual requests and immediate guest concerns, and notify proper personnel if necessary
• Being knowledgeable about chemicals and equipment used
• Assisting room attendants when necessary
• Checking staffing schedule daily for changes and communicate to staff any changes that may affect them as schedule may change daily or weekly due to fluctuations in expected business flow
• Providing supervision and assistance for all team members in the housekeeping department
• Directly supervising 30-50 team members in the Housekeeping Department, supervisors will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems

Qualifications

This position might be for you if:

• You have previous housekeeping experience
• You are at least 18 years old
• You are available to work evenings, weekends and holidays
• You achieved a high school diploma or general education degree (GED)
• You have exceptional attention to detail, excellent written and verbal communication skills, and are well organized
• You are able to lead a team effectively