Assistant General Manager

 At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

Elevate your hospitality career with an exciting opportunity at the Hampton Inn & Suites - Grand Rapids Downtown! We are looking for a dedicated Assistant General Manager to assist in overseeing all hotel operations alongside the General Manager. If you are a seasoned hotel professional who thrives on providing exceptional guest service and excels as a leader, we would love to connect with you!

JOB SUMMARY: Assists the General Manager in all operations of the hotel.

 

ESSENTIAL JOB FUNCTIONS: 

• Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager


• Assist General Manager with all hotel, administrative, and human resources duties


• Analyze and resolve work problems to achieve work-related goals


• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals


• Ensure all Front Desk employees are adhering to rate and credit policies and procedures


• Knowledge of brand operating systems


• Assist with daily credit report; review the bucket, and all A/R accounts


• Maintain online ordering of food, housekeeping, maintenance supplies, etc.


• Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests


• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies


• Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness


• Knowledge of all emergency procedures and how to act on them.


• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs


• Report any unusual occurrences or requests to General Manager immediately

 

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice

 

COMPETENCIES:

• Strong Leadership and Teamwork abilities


• Communication both verbal and written


• Computer software skills


• Time management and problem solving skills


• Self-motivated, well organized, and goal-oriented

 

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 2-3 years of hotel experience, preferably in a supervisor role


• Hospitality degree, preferred

Benefits We Offer

• Career development & work-life balance


• Paid time off


• Travel and hotel discounts


• Health, dental, & vision insurance


• 401(k) with company match


• Bonus Potential

 

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

 

SUPERVISORY RESPONSBILITY

This position may manage all employees or assigned individual departments.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

 

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

 

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment.  This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law.  Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. 

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation


• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.