What are the responsibilities and job description for the Assistant General Manager position at Lodgco Hospitality?
JOB SUMMARY: Assists the General Manager in all operations of the hotel.
ESSENTIAL JOB FUNCTIONS:
- Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
- Assist General Manager with all hotel, administrative, and human resources duties
- Analyze and resolve work problems to achieve work-related goals
- Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
- Ensure all Front Desk employees are adhering to rate and credit policies and procedures
- Knowledge of brand operating systems
- Assist with daily credit report; review the bucket, and all A/R accounts
- Maintain online ordering of food, housekeeping, maintenance supplies, etc.
- Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
- Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
- Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
- Knowledge of all emergency procedures and how to act on them.
- Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
- Report any unusual occurrences or requests to General Manager immediately
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
COMPETENCIES:
- Strong Leadership and Teamwork abilities
- Communication both verbal and written
- Computer software skills
- Time management and problem solving skills
- Self-motivated, well organized, and goal-oriented
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- 2-3 years of hotel experience, preferably in a supervisor role
- Hospitality degree, preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references
SUPERVISORY RESPONSBILITY
This position may manage all employees or assigned individual departments.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.