What are the responsibilities and job description for the Benefits Coordinator position at Lockton?
Your Responsibilities
Location: This position supports The University of Kansas Health System. It is a hybrid role that requires at least one onsite day per week, with the remaining days remote. During peak periods, additional onsite days may be required.
Essential Functions
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma/GED equivalent and/or related work experience equivalency
Proven experience operating in Microsoft Excel.
Must Have Previous Experience In HR/Benefits To Be Considered.
Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
Demonstrate self-driven outcomes with little supervision
Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes
Preferred Education And Experience
Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness
Location: This position supports The University of Kansas Health System. It is a hybrid role that requires at least one onsite day per week, with the remaining days remote. During peak periods, additional onsite days may be required.
Essential Functions
- Represents BCInsourcing as an ambassador to The University of Kansas Health System by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees
- Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers
- Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations
- Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs
- When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
- Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues
- Responds to employee and carrier inquiries in a timely and accurate manner
- Accurately tracks employee services and client support in appropriate systems
- Performs all other duties as requested by BCInsourcing
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma/GED equivalent and/or related work experience equivalency
Proven experience operating in Microsoft Excel.
Must Have Previous Experience In HR/Benefits To Be Considered.
Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
Demonstrate self-driven outcomes with little supervision
Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes
Preferred Education And Experience
Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness