What are the responsibilities and job description for the MyChart Activation Specialist position at Lockstep Technology Group?
Description
About Lockstep
At Lockstep, we believe great technology isn’t just about infrastructure - it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.
About the role
Lockstep is seeking a MyChart Activation Specialist to support Children's Health in Plano, TX. In this patient-facing role, you'll be the friendly face helping parents and caregivers connect to their child's health information quickly, securely, and confidently through the MyChart patient portal. You'll guide families through enrollment, app downloads, and portal navigation, ensuring they can easily access important healthcare information and resources while feeling supported every step of the way. This position is ideal for a compassionate, customer-focused individual who enjoys helping others and is comfortable engaging with patients and families in a healthcare environment.
Help families access the care they need - right from their phones!
What You’ll Do
- Greet and approach patient families in waiting areas or clinic spaces
- Assist with MyChart account sign-up and secure access verification
- Help families download and navigate the MyChart app
- Answer questions and troubleshoot basic technical issues
- Follow HIPAA guidelines and Children’s Health IT policies
- Work independently while maintaining professionalism at all times
Requirements
What We're Looking For
- Compassion and Kindness
- Strong communication skills and attention to detail
- Customer service experience (healthcare background preferred)
- Comfort using smartphones, apps, and Microsoft Office tools
What To Expect
- Fluency in English and Spanish (verbal and written) is required to assist both English and Spanish-speaking families
- Standing and walking for most of your shift
- Part-Time schedule
- Flexibility to work varied hours as needed (weekdays, weeknights, weekends)
Equal Opportunity Employer
Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.