Accounts Receivable Manager

Description

About Lockstep

Lockstep Technology Group is a leading IT solutions provider focused on digital transformation, cloud architecture, security & emerging solutions. Our mission is to empower Technology teams to be strategic enablers in their organizations. We eliminate the distractions and complexity of infrastructure, security, and access.  We believe today’s technology leaders are co-creators of tomorrow’s strategies, in a world that requires technology to optimize outcomes while evolving in real-time through the adoption of new tools.  Lockstep fosters innovation by also empowering employees in an environment where the core values of honesty, commitment, trust, and respect create a high-performing, cohesive team.

The AR Manager is a hands-on player–coach responsible for leading the Accounts Receivable function while directly performing day-to-day AR operations. This role requires expertise in USAC/E-Rate billing, commercial pay applications, retainage billing, ConnectWise Manage, Sage Intacct, and managing offshore teams. The ideal candidate operates with high ownership and thrives in a fast-paced, complex technology services environment.

What we offer

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) Plan with a discretionary company match
• Short-term/long-term disability and life insurance
• Flexible PTO
• 7 company-paid holidays and 1 floating holiday
• Employee Assistance Program (EAP)

What you'll own

• Lead the AR function as a player–coach managing onshore and offshore staff.
• Manage the AR Board, workflow prioritization, and daily AR performance metrics.
• Oversee and perform invoicing including USAC/E-Rate, commercial pay applications, retainage, recurring billing, project milestone billing, cloud/software, pass-through expenses, deposits, prebills, and credit memos.
• Execute collections and maintain strong customer communication.
• Process payments through ConnectBooster, Stripe, and Virtual Pay.
• Perform cash application and reconciliation in Sage Intacct.
• Collaborate cross-functionally with Account Management, Sales Operations, Procurement, and Service Delivery.
• Drive process enhancements, workflow automation, and AR efficiency improvements. 

Requirements

What we're looking for

Experience & Technical Skills

• 4 years of Accounts Receivable experience, including invoicing, collections, and cash application.
• 2 years in a supervisory role (player–coach model preferred).
• Hands-on experience managing AR for project-based, recurring, and milestone billing environments.
• Proficiency with Sage Intacct (or similar mid-market ERP system).
• Comfortable processing payments through platforms such as ConnectBooster, Stripe, and Virtual Pay.
• Strong understanding of cash reconciliation, aging reports, AR KPIs, and performance tracking.
• Experience with USAC/E-Rate, commercial pay applications, retainage billing, and pass-through expenses is highly preferred.
• Advanced Excel skills and familiarity with workflow tools or AR automation platforms.

Operational & Leadership Competencies

• Ability to lead both onshore and offshore AR teams, providing coaching, prioritization, and accountability.
• Proven success managing competing deadlines, workflow queues, and AR boards or dashboards.
• Ability to create, optimize, and document AR processes and drive continuous improvement.
• Strong collaboration skills with partners across Account Management, Sales Ops, Procurement, and Service Delivery.
• Detail-oriented with a high degree of accuracy in billing and financial data integrity.

Communication & Customer Orientation

• Strong customer communication skills with the ability to handle collections professionally and maintain positive relationships.
• Ability to communicate effectively with internal stakeholders on billing status, issues, and timelines.
• Skilled at navigating escalations and resolving billing discrepancies.

Education & Certifications (Optional but Helpful)

• Bachelor’s degree in Accounting, Finance, Business Administration, or related discipline preferred.
• Relevant certifications (e.g., AR Management, Intacct, Sage Accredited Specialist) are a plus.

What to expect

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. Prolonged sitting at a desk and using a computer, must be able to lift at least 15 pounds, and be able to work in an office with other employees.

Less than 5% travel required

Equal Opportunity Employer 

Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.