What are the responsibilities and job description for the Branch Support Specialist position at LOC Credit Union?
Branch Support Specialist/Teller
About Us
At LOC Credit Union we're committed to helping our members achieve their financial goals through our "Let's Win. Together." principle with personalized service/experience, smart banking solutions, and personal relationships. As a trusted institution in the communities we serve, we strive to make banking simple, accessible, and satisfying.
Job Summary
We are seeking a friendly, knowledgeable, and member-focused Branch Support Specialist/Teller to join our Chase Dearborn team. The Teller is the face of the Credit Union, delivering exceptional service while promoting the financial wellness of our members. Whether processing transactions, the Teller plays a key role in building strong relationships, ensuring high levels of member satisfaction and retention and supporting the overall success of the branch. This is accomplished through accurate and professional member transactions, following established policies and procedures, and member awareness of the Credit Union's product and service offerings.
Responsibilities include but are not limited to:
- Maintain knowledge of LOC products, services, platforms, policies and procedures to maximize cross-sell opportunities and to troubleshoot issues
- Provide exceptional and friendly service to every member
- Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Answer members questions and resolve any issues with a positive attitude
- Be willing to work at least one Saturday per month and travel to other branches occasionally
What We Offer
- Competitive salary
- 401K matching up to 5%
- Comprehensive benefits package (health, dental, vision, life insurance and more)
- Competitive PTO
- 14 paid holidays (plus your birthday!)
- Ongoing training and career planning opportunities
- A supportive team culture and values-driven workplace
Apply Today
Ready to help our members win financially and grow your career at a Credit Union? We'd love to hear from you. Apply now and take the next step with LOC Credit Union.