What are the responsibilities and job description for the Customer Service Representative position at LoanMax Title Loans?
Store Manager
???? LoanMax Title Loans
???? 1881 St. Michael's Drive Santa Fe, NM 87505
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???? Pay Range
$19 – $[20 per hour
Compensation is based on experience, qualifications, and performance. Performance-based incentive opportunities may be available, but are not guaranteed.
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???? Schedule
Store Hours:
Full-Time Position
Monday – Friday: 10:00 AM – 6:00 PM
Rotating Saturdays: 9:00 AM – 2:00 PM
✅ Closed Sundays
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About LoanMax Title Loans
LoanMax Title Loans operates nearly 1,000 locations nationwide and has served customers since 1990. We are committed to providing fast, hassle-free service with transparent terms and competitive pricing — all while delivering exceptional customer service.
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Position Overview
We are seeking a results-driven Store Manager to lead daily operations at [COPMANY NAME]. This is a hands-on leadership role responsible for operational performance, team development, compliance, and delivering an outstanding customer experience.
The ideal candidate thrives in a fast-paced environment, enjoys coaching others, and leads with integrity and accountability.
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Key Responsibilities
Leadership & Team Development
• Recruit, train, and coach team members
• Set performance expectations and monitor results
• Provide ongoing feedback and development
• Foster a positive, professional team culture
Operations Management
• Oversee daily store operations
• Ensure compliance with company policies and applicable laws
• Maintain accurate documentation and reporting
• Manage office organization and supplies
Customer Service Excellence
• Serve as primary point of contact for customers
• Handle escalated concerns professionally
• Review loan applications and vehicle evaluations
• Ensure accurate processing of payments and account updates
Performance & Sales
• Drive store performance and achieve company goals
• Monitor metrics and implement improvement strategies
• Ensure strong customer follow-up and communication
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What We Offer
• Competitive base pay performance incentives
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Clear career advancement opportunities
• Stable full-time schedule
• Supportive team environment
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements
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Qualifications
• High school diploma or equivalent required
• Previous management or supervisory experience preferred, not required
• Customer service experience required
• Basic computer and data entry proficiency
• Ability to work scheduled rotating Saturdays
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Additional Requirements
• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable federal and state laws.
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Equal Opportunity Employer
LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.
Salary : $19 - $20