What are the responsibilities and job description for the Customer Service Representative position at LoanMax Title Loans?
LoanMax Title Loans
**Job Title: Customer Service Representative**
**About the Role:**
Our Customer Service Representatives are the face of LoanMax Title Loans, responsible for delivering exceptional customer experiences to potential borrowers and current customers. As a key member of our team, you will be the primary point of contact for customers, providing top-notch service, answering questions, and addressing concerns related to our loan products, vehicle evaluations, loan management, and payments.
**Responsibilities:**
Respond to customer inquiries via phone, email, or in-person, providing timely and accurate solutions to their needs- Evaluate vehicles and assess loan eligibility, ensuring compliance with company policies and procedures
- Manage customer loan accounts, processing payments, and addressing any issues that may arise
- Conduct daily communication with customers, making courtesy calls when necessary, and providing personalized support
- Maintain accurate and up-to-date customer records, ensuring data integrity and confidentiality
**What We Offer:**
*After 90 days, $1.00 raise depending on performance and attendance*
Competitive Salaries- Paid Holiday
- Vacations
- Health Benefits
- Paid on the Job Training
- Full Time Positions - Monday to Friday with a rotating Saturday schedule
- Best of all, Never Work on Sundays!
**Job Requirements:**
**General:**
Must be able to work full-time hours- Possess a great attitude, excellent communication skills, and attention to detail
**Education:**
High School Diploma required
**Work Experience:**
Previous customer service experience- Computer and data entry experience preferred
**Personal:**
We are seeking a motivated, honest, dependable, and career-driven individual who shares our commitment to exceptional customer service
**About LoanMax Title Loans:**
As one of America's most respected title loan companies, LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores across more than twenty states nationwide. Since 1990, we have been dedicated to providing hassle-free cash to our customers, backed by a process that is fast, straightforward, and transparent. Our mission is to deliver outstanding customer service, honesty, and integrity in every interaction.
**Why Join Us:**
As a Customer Service Representative at LoanMax Title Loans, you will be part of a dynamic team that values relationships, integrity, and customer satisfaction above all else. We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.
**Background Screening:**
Must be able to pass a company background screening, including a credit, criminal, and background check.
If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply today!
