Customer Service Representative

Job Title: Customer Service Representative

Location: 2403 Milton Ave Janesville, WI 53545

Company: LoanMax Title Loans

About Us:
LoanMax Title Loans is a leading provider of title loan services in the U.S., operating nearly 1,000 stores across more than 20 states. Since our founding in 1990, we’ve built a reputation for offering fast, hassle-free loans with transparent terms and the lowest rates in the industry. Our success is fueled by our dedication to excellent customer service, integrity, and respect for the communities we serve. We're looking for motivated individuals who want to be part of a dynamic team that makes a difference every day!

Hours of Operation

Full-Time Positions
Monday – Friday: 10:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM (rotating schedule)
Closed Sundays

What We Offer:
At LoanMax Title Loans, we don’t just offer jobs; we offer career opportunities where your growth and success matter. When you join our team, you'll enjoy:

• Competitive Pay & Benefits: Enjoy a competitive salary and comprehensive benefits package.
• Health, Dental, & Vision Insurance: Coverage available on the 91st day of employment, so you can take care of your health and well-being.
• Voluntary Benefits: Additional benefits options available, including life insurance, disability, and more, effective after 91 days.
• 6 Paid Holidays: Celebrate the season with paid holidays to take time for yourself and your loved ones.
• Paid Vacations: Take advantage of paid time off to maintain a healthy work-life balance.
• Paid On-the-Job Training: We provide all the training you need to succeed in your role.
• Work-Life Balance: Full-time positions with a rotating Saturday schedule. And best of all, you’ll never work on Sundays!
• Career Growth: With nearly 1,000 stores across the country, there are plenty of opportunities to grow within the company.
• Team Atmosphere: Work with a supportive team that values honesty, integrity, and a commitment to exceptional customer service.

Job Description:
As a Customer Service Representative at Loan Star Title Loans, you will be the first point of contact for both potential borrowers and current customers. Your responsibilities will include:

• Answering customer inquiries about loan products and services.
• Evaluating vehicles for loan eligibility and explaining terms to customers.
• Managing customer accounts, tracking loan status, and processing payments.
• Maintaining daily communication with customers via phone, email, and in-person, providing updates, making courtesy calls, and addressing customer concerns.
• Providing excellent customer service by delivering timely, accurate, and friendly support.
• Various Office Tasks:
  • Data entry and updating customer accounts in our system.
  • Filing and maintaining accurate documentation for loans and payments.
  • Processing loan applications and assisting in the approval process.
  • Sorting and distributing office mail, packages, and customer correspondences.
  • Managing and organizing office supplies to ensure smooth daily operations.
  • Assisting with other administrative tasks as needed to support the office team.

What We’re Looking For:

• Excellent Communication Skills: You’ll need to communicate clearly and professionally, both over the phone and in writing.
• Great Attitude: A positive, can-do attitude that shines through with every customer interaction.
• Attention to Detail: Ensuring all customer data is accurate and up-to-date.
• Dependability: You’ll be part of a team that values trustworthiness and reliability.
• Motivated & Honest: We’re looking for people who want to build a career, not just a job.

Qualifications:

• Education: High school diploma or equivalent is required.
• Experience: Prior customer service experience is preferred, but not required. We’ll provide the training you need to succeed!
• Computer Skills: Basic computer skills and experience with data entry are a must.
• Organizational Skills: Ability to manage multiple tasks efficiently and stay organized in a fast-paced environment.

• Why Choose LoanMax Title Loans?
  We are not just looking for employees; we’re looking for individuals who want to make a meaningful impact in their community. If you’re someone who takes pride in delivering excellent service and enjoys working in a fast-paced, rewarding environment, we want to meet you!
• Join us at LoanMax Title Loans and be part of a company that cares about your career, your growth, and your success.