What are the responsibilities and job description for the HVAC Customer Service Representative position at Wesley Heating & Cooling?
Are you ready to turn up the heat on your career? Wesley Heating & Cooling, the go-to HVAC wizards in Fond du Lac, Wisconsin, want you to join our team as an HVAC Customer Service Representative! Picture this: a place where your passion for customer service meets a cool $18 to $23 per hour, plus fantastic benefits like health insurance, paid vacations, and a 401k plan with a 10% company match. Intrigued? Keep reading; we're just getting started.
ABOUT WESLEY HEATING & COOLING
Wesley Heating & Cooling is all about comfort. Our mission is to excel in HVAC services, specializing in residential and light commercial clients. From furnaces to indoor air quality solutions, we're dedicated to keeping our community comfortable. We're a locally owned family company, providing top-tier service rooted in professionalism, technical expertise, and unwavering customer satisfaction. With an impressive 98% client satisfaction rating, we're industry leaders. If you seek a company valuing your expertise and fostering inclusivity, Wesley Heating & Cooling awaits your contribution!
TO SNAG THE ROLE OF HVAC CUSTOMER SERVICE REPRESENTATIVE, YOU'LL NEED:
- High school diploma
- Experience dealing with clients
- Data processing skills and familiarity with Microsoft Office products
- Above-average communication skills
Preferred qualifications? We're impressed if you've got experience booking and dispatching calls, the ability to type sales agreements, and can handle a sometimes fast-changing environment.
YOUR TYPICAL DAY AS AN HVAC CUSTOMER SERVICE REPRESENTATIVE
As our HVAC Customer Service Representative, our dynamic team thrives in a small, intimate office setting, with collaboration, and every voice is valued. As you settle into your desk, the phone rings-it's a client in need. With a friendly demeanor, you answer their questions, schedule service calls, and coordinate parts for our skilled technicians. Suddenly, a call comes in from a satisfied client, praising the exceptional service they received. You can't help but smile, knowing you played a crucial role in their satisfaction.
The day continues with a mix of scheduling, dispatching, and maybe a dash of over-the-counter supply sales. It's a dynamic dance of organization and communication, ensuring our clients receive the top-notch service they expect from Wesley Heating & Cooling.
WORK SCHEDULE & LOCATION
As a full-time member of the Wesley team, you'll be clocking in from 8 am to 4:30 pm, ensuring you have your evenings free to chill. Your workspace? Fond du Lac, Wisconsin-where your career will be as vibrant as the fall foliage.
ARE YOU READY TO JOIN OUR TEAM?
Excited to embark on this HVAC adventure with us? Take the first step by applying through our quick and easy 3-minute, mobile-friendly initial application. We promise it's as breezy as a summer day. Join Wesley Heating & Cooling, where your career takes center stage. Apply now, and let's turn up the heat together!
Salary : $18 - $23