Reservationist - Full Time Year Round

There’s a side of Big Sky, Montana that speaks to those seeking something special. A vast 8,000 acre landscape where stunning natural beauty and an endless array of alpine adventures blend together to create a private club and mountain living experience like no other. 

Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget. The mountain scenery, the direct access to some of the finest skiing at Big Sky Resort, the hiking, the golf and so much more all add up to the perfect place to work and enjoy Montana. 

Moonlight Basin is located right in the middle of the best things to see and do in Montana. You can visit Yellowstone National Park. Explore the national forest and wilderness lands. Come down to the town of Big Sky and shop, eat, and catch some music. Bozeman is a short drive and easily accessible by Skyline Bus.

RESERVATIONIST 

Our Reservationist has a perfect blend of customer focus, problem solving abilities, administrative support, and multi-tasking skills. Our Reservationist is responsible for educating members and their guests about the activities available each season, restaurant choices, entertainment, etc. We are looking for a candidate who understands the value of excellent customer service and can provide that to our guests. They build solid relationships through top-notch customer service. 

WHAT YOU WILL DO:  

• Coordinates vacation planning, onsite concierge 
• Facilitates and ensures consistent communication with the internal teams regarding questions or concerns involving property management and pre-arrival preparations. 
• Ensures superior guest service, guest satisfaction and resolutions related to reservation booking and vacation planning.
• Coordinate with and assist all internal teams as needed to ensure a seamless experience for all parties.
• Reach out to guests prior to arrival to review reservations.
• Work with the Residential team to accommodate all special requests and schedule changes.
• Reconcile residence, owner, and guest accounts as scheduled.
• Create a unique experience for each guest with personal touches representative of Moonlight Basin’s values. 
• Consistently create positive associate, member, and guest interactions.
• Produce daily reports for housekeeping and maintenance departments. 
• Procure reports for residents daily.
• Enter daily reports for each residence.

 KEYS TO SUCCESS:

• High School Diploma or GED is required, a bachelor’s degree is preferred.
• Experience in sales and reservations
• Knowledge of the Big Sky area and community activities, dining options, events, etc.
• Ability to influence others. 
• Exceptional organization skills and strong attention to detail.
• Ability to multitask.
• Excellent communication skills, both verbal and written.
• Proficient with communication technology.
• Exceptional interpersonal skills.
• Self-directed, highly motivated, and able to work independently with minimal supervision. 
• Ability to quickly respond to and anticipate the needs of guest and member.
• Ability to maintain a professional demeanor with all members, guests, and associates.
• Strong computer skills with knowledge of Microsoft Outlook, Word, Excel, Power Point, chat applications, etc.
• Basic marketing/ sales knowledge

 BENEFITS OF EMPLOYMENT:

• Competitive salary
• Annual bonus
• Heath, dental, vision insurance
• Short & Long Term Disability and Life Insurance paid for by the company
• Matching 401(k) with match and no vesting schedule.
• Complimentary meal per shift 
• Tuition reimbursement
• Wellness program that can be used for a Big Sky season ski pass or a gym membership. 
• End-of-season discounts on our retail store items. 
• End-of-season employee celebration.
• Employee housing is available.

 Disclaimer:  

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job.  The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary. 

We are proud to be an EEO/AA employer M/F/D/V. 

Moonlight Basin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.