Mountain Access Concierge Winter 25-26

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Member Services department is currently seeking candidates for a Concierge for the Winter 25-26 Season! Our Winter employment dates are November 17^th- April 12^th.

The primary function of the Mountain Access team is to combine the best of access management, guest tracking, front desk, and guest services to ensure Members and guests enjoy a seamless visit to YC and a successful on-mountain experience.  

Major Responsibilities:

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to on-property visitors at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property-wide procedures to maintain a secure and safe environment for employees, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately. 
• Maintain a favorable and respectful working relationship with all company employees in order to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Learn and understand the software systems for the Member database, ski passes, and vehicle cards.
• Gather and manage Member and guest visit information, review for deficiencies or errors, correct any incompatibilities, update Member database, and create access cards.
• Understand and effectively complete guest registration requirements.
• Manage registrants and visit data within the Access Dashboard.
• Answer and address Member, guest, prospect, and interdepartmental inquiries by email and telephone.
• Initiate interaction with Members, guests, and prospective Members to obtain and disperse information.

Other Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, and co-workers with professionalism and respect at all times.  
• Maintain privacy of Members and Club visitors at all times.
• Maintain a clean and neat appearance at all times.  
• Communicate regularly and effectively with teammates, supervisors, and managers.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.  Long hours above and beyond posted shifts may be required due to business demands.

Disclaimer:  

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks, and responsibilities performed by personnel assigned to this classification. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

• High School Diploma or GED
• Minimum of 3 years’ work experience in a fast-paced, team-focused environment

Experience/Education Preferred

• Some college preferred
• Experience working at a large club, resort, or private facility
• 1-2 years’ experience in customer service

Skills/Attributes Preferred

• Able to help train and lead teammates and coworkers in day-to-day job requirements
• Strong verbal and written communication skills
• High attention to detail
• Strong computer skills including competence in Microsoft Office (Word, Excel, and Outlook) and experience with learning and navigating software programs quickly and effectively
• Strong analytical and problem solving skills

Language Ability

• Able to speak and write in English clearly, professionally, and legibly 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is typically performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms, and operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk, and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, hold, or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations. 

Receipt and Acknowledgment

I acknowledge and understand that: 

• The job description provides a general summary of the position in which I am employed.  The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions. 
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club. 
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein.  I have been allowed to ask questions in order to clarify any points listed on this job description.

The position offered is a seasonal position located in Big Sky, Montana. 

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman 
• Complimentary shift meals 
• Health Benefits for all Seasonal Employees
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman 
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of season Employee Appreciation Day and retail sale
• Access to Employee Store in Bozeman  

For more information about the Club, visit www.yellowstoneclub.com.

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