What are the responsibilities and job description for the Front Desk Agent position at LivSmart Studios by Hilton?
LivSmart Studios by Hilton is looking for friendly, professional, and service-driven Front Desk Agents to join our opening team in Clarksville. We are seeking individuals who are passionate about hospitality and committed to creating outstanding guest experiences.
Hilton experience is preferred, especially candidates familiar with Hilton brand standards and hotel operating systems.
Responsibilities
- Greet guests and provide exceptional customer service throughout their stay
- Handle guest check-ins and check-outs efficiently and professionally
- Answer phones, respond to guest inquiries, and assist with reservations
- Process payments and maintain accurate guest records
- Resolve guest concerns in a timely and professional manner
- Maintain knowledge of hotel services, amenities, and local area information
- Work closely with housekeeping and maintenance teams to ensure guest satisfaction
- Follow all Hilton brand and property service standards
Qualifications
- Previous hotel front desk experience preferred
- Hilton experience strongly preferred
- Experience with PMS is a plus (Hilton operations systems)
- Strong communication and multitasking skills
- Professional appearance and positive attitude
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Reliable transportation and dependable attendance required
Work Location: In person