Community Outreach Coordinator

Location: West Palm Beach or nearby areas in Southeast, FL
Job Status: Exempt
Pay Range: Based on experience and market rates
Direct Supervisor: Senior Director of Retail Operations

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

IN A NUTSHELL…

The Community Outreach Coordinator supports Surterra Wellness locations across Florida by executing and managing community-focused initiatives, including Doctor Pop-Ups, physician office visits, local outreach programs, and volunteer events. This role plays a key part in driving patient acquisition and retention by strengthening Surterra’s presence within local communities and healthcare networks.

This role is supporting our Surterra brand. Parallel is one of the largest multi-state cannabis companies in the Untied States, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Create a local community that will include employees, volunteers, and surrounding business
• Maintain clear communication with Store Managers, District Managers, and the Senior Director of Retail, including weekly recap reports
• Host or coordinate at least one community event per location per quarter to maintain a strong local presence
• Develop detailed action plans for each outreach event or Doctor Pop-Up attended
• Increase brand awareness and foster partnerships with local businesses and community organizations
• Attend relevant community meetings within assigned markets
• Lead and participate in Surterra-sponsored volunteer events
• Provide an excellent customer experience while assisting in the education of cannabis products
• Collaborate closely with Retail and Marketing teams to ensure consistent messaging and outreach alignment
• Responsible for supporting incremental revenue growth through new patient acquisition, community partnerships, and outreach initiatives
• Participating in periodic store and field team meetings
• Manage inbound phone inquiries and route calls accordingly
• Adhere to all Medical Cannabis laws when educating new patients.
• Maintain a positive attitude that promotes teamwork
• Participating in ongoing education and professional development opportunities
• Read industry publications to keep up to date on trends
• Additional duties as assigned by management

EXPERIENCE AND SKILLS YOU’LL BRING

Required

• Age 21 or over (Industry Requirement)
• High School Diploma or equivalent (Industry Requirement)
• Valid Government-Issued Photo ID (Industry Requirement)

Education

• Minimum of a high school degree required; college degree preferred
• Hybrid (remote/Onsite/Travel)

Work Experience

• 4 years of customer service experience
• Community Outreach experience preferred
• Cannabis experience preferred
• Local applicants preferred

Qualifications

• Experience in a retail or customer service setting
• Superior customer service skills and phone etiquette
• Strong organizational skills
• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
• Detail oriented with an eye on process optimization
• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
• Throughout extended periods, I must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
• Must be able to handle constructive criticism and guidance
• Proper employment documentation; reliable transportation and valid driver's license
• Ability to work 7 days per week including some holidays and to be flexible with schedule

Capabilities and Skills

• Knowledge of marijuana strains, formulations, extracts and other products on the market
• Excellent customer service skills
• Attention to detail
• Organizational skills
• Multi-task oriented
• Ability to work in a fast-paced, changing, and challenging environment
• High level of integrity and a strong work ethic
• Proficiency in computer usage, including retail point-of-sale software

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 20 pounds for 50 feet
• Standing for long periods of time

YOU WILL BE SUCCESSFUL IF YOU…

• Are self-motivated; micro-managing isn’t fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the “traditional” solution isn’t the best one

WHAT YOU GET

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k , access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES