Retail Sales Associate

Location: Surterra Wellness Sebring Dispensary

Job Status: Part-Time, Non-Exempt

Pay Range: Based on experience and market rates

Direct Supervisor: Store Manager

Everyone is Welcome Here

At Parallel, we celebrate individuality and inclusiveness. We provide equal employment opportunities (EEO) to all applicants, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other characteristic that makes our employees unique.

In a Nutshell…

As a Retail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.

What You Will Be Doing

• Drive Sales and Revenue:
  • Utilize upselling and cross-selling techniques to increase sales.
  • Meet or exceed individual and team sales targets.
  • Stay informed about current promotions sales, and programs and sales to inform customers effectively.
• Customer Service:
  • Greet and assist customers, ensuring a positive shopping experience.
  • Provide detailed product information and recommendations.
  • Handle customer inquiries, complaints, and returns professionally.
  • Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork
  • Package pre-orders efficiently and accurately for reserve ahead pickups.
  • Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use
  • Deliver products to customers in the store or via home delivery
• Store Operations:
  • Operate POS and any auxillary sales systems and handle sales transactions accurately.
  • Maintain a clean, organized, and well-stocked sales floor.
  • Assist with inventory management, including receiving and stocking merchandise.
  • Set up and dismantle promotional displays and visual merchandising.
  • Follow all state regulations pertaining to certified Cannabis retailers
  • Other duties as assigned
• Compliance and Record-Keeping:
  • Maintain accurate records of sales and customer interactions.
  • Ensure compliance with HIPAA and other regulatory requirements.
  • Follow loss prevention guidelines and monitor for suspicious activity.
• Team Collaboration:
  • Participate in staff meetings and training sessions.
  • Collaborate with team members to achieve store goals.
  • Provide feedback to management on customer preferences and inventory needs.

Experience and Skills You'll Bring

Required:

• Age 21 or over (Industry Requirement)
• High School Diploma or equivalent (Industry Requirement)
• Valid Government-Issued Photo ID (Industry Requirement)
• Flexible schedule, including evenings, weekends, and holidays
• 1 year of experience in retail or a related customer service role
• Proficiency in operating POS systems and handling transactions
• Strong communication and organizational skills
• Ability to manage multiple tasks and resolve issues promptly

Preferred:

• Experience in the cannabis industry
• Familiarity with inventory management systems
• Bilingual abilities are a plus

Physical Requirements

• Ability to stand or sit for prolonged periods
• Capable of lifting up to 50 lbs. and performing physical tasks related to stocking and merchandising
• Comfortable working in a fast-paced retail environment