What are the responsibilities and job description for the Winter Overnight Shelter Manager position at Littleton Winter Shelter?
About the Role
Littleton Winter Shelter is seeking a motivated, experienced Manager to oversee the day-to-day operations of an emergency overnight, low-barrier* winter shelter in Littleton, NH. The shelter will serve up to 14 individuals experiencing homelessness each night.
We're looking for someone who can juggle multiple priorities, communicate effectively, and work independently as a self-starter. The Manager is responsible for the overall safety, security, and daily operations of the shelter, and for supporting guests with compassion and consistency.
*A low-barrier shelter provides immediate access to shelter without requiring criteria such as criminal background checks, credit checks, income verification, program participation, sobriety, or identification.
Position Details
Schedule
32 hours/week; flexible hours including some evenings, early mornings, and occasional overnights or weekends
Contract Length
December 1, 2026 – March 31, 2027 (4 months)
Pay
Salary approximately $25/hour
On-Call
Required when not on-site, to field questions and help resolve issues as they arise
Physical Demands
Some heavy lifting required (cots, supplies, etc.)
Flexibility
Start/end dates may shift; candidate must be adaptable
Key Responsibilities
Staffing
- Ensure the shelter is staffed by at least two people at all times during operating hours (6:00 PM–7:00 AM)
- Coordinate staff and volunteer scheduling
- Ensure staff are trained to de-escalate conflict and respond to guests with courtesy and compassion
- Ensure staff/volunteers understand safety protocols, including when to involve emergency responders or police
Administration
- Develop and utilize an online intake process and other relevant operational requirements
- Manage budget, ensuring costs are within budget
- Collect and report guest demographic data and shelter-related expenses for monthly reporting
- May be asked to provide updates to the Board on shelter operations; escalate operational challenges as needed
- Support coordination of facility upgrades, renovations, and shelter set-up prior to opening in December
Health & Safety
- Maintain a clean, safe shelter environment daily
- Ensure staff consistently follow safety protocols
- Coordinate donations of food and other materials
- Monitor and maintain adequate supplies
- Conduct regular walk-throughs to identify issues and adjust practices as needed
- Ensure staff are certified in CPR, First Aid, and Narcan administration
- Provide guests with a warm-handoff to relevant community resources such as general assistance, mental health/crisis support, substance use recovery services, food pantries, immigrant resources, and more
- Track connections to community resources
Qualifications
- Associate's degree plus 3 years of relevant experience serving people experiencing homelessness (residential experience a plus) or an equivalent combination of education and experience
- Experience working with individuals facing mental illness and/or substance use challenges
- Working knowledge of homelessness and its underlying causes
- Strong organizational skills; able to manage multiple projects simultaneously with accuracy
- Experience in facilities management and staff supervision
- Sensitivity to the challenges faced by people who are unsheltered or unhoused
- Experience with QuickBooks, Excel, and other data management systems.
Littleton Winter Shelter is an equal opportunity employer.
Pay: $25.00 per hour
Expected hours: No more than 32.0 per week
Work Location: In person
Salary : $25