Family Homeless Shelter Staff - Day and Overnight shifts

Lamoille Community House - Providing Emergency Shelter Since 2017

We are looking for compassionate, strong staff, who are good with people. Ability to help folks navigate services and fill out paperwork a strong plus. If you have experience in human services and a passion for helping people, this is the job for you!

*** Current funding for this project is set to expire at the end of June, 2027, we will update closer to that time if continued funding is found***

Job Title: Family Shelter Day and Overnight Staff

Salary Range: $25.50 an hour *** This rate starts July 13th, if hired before, the rate will be $24/hr until July.***

Position Type: Part-time and Per-diem

Location: Waterbury

Reports to: Shelter Manager and Director of Operations and Services

DAYTIME STAFF($25.50/hr): Shifts can vary from full 8 hour shifts, or 4 to 5 hour shifts anywhere between7:00 am and 10:00pm, every day of the week.

Position Overview

The Shelter Staff are present during the day, welcome new guests and volunteers, complete new intakes, maintain clear communication adhering to House Expectations, and support the Shelter Manager in operating the shelter as needed. Overnight staff conduct nightly routines, morning routines, and must be able to wake up in case of an emergency.

Responsibilities:

• Follow daily routines like opening the shelter, signing guests in, helping with meals, etc.
• Welcome and supervise returning and new guests, including volunteers and dinner providers.
• Complete intake paperwork for new guests.
• Adhere to shelter rules in order to ensure safety and respect.
• Create safe space in order to best support guests in shelter.
• Support referral partners who may visit, remind guests of appointments.
• Oversee guest’s daily chores and maintenance of house cleanliness.
• Make hourly rounds to ensure safety of guests.
• Create and maintain client files minimally including: intake documents, release of information forms, adherence to house rules, and case notes.
• Attend LCH staff meetings.
• Attend relevant training opportunities as assigned by the Executive Director.
• Maintain confidentiality regarding our guests.
• Help guests with telehealth appointments.
• Assist guests with applications for benefits.
• Help maintain cleanliness of the house and make sure that all supplies are stocked.
• Turn over bedrooms when guests depart shelter.
• Perform weekly room inspections and help guests correct any issues or violations.
• Use a restorative approach when talking to guests about behavioral issues.
• Support dinner activities by warming up prepared donated meals and helping guests clean up after the meal.
• Supervise open kitchen hours, clean dishes as needed.
• Use google drive documents to log communications, shelter stays, report incidents, and other relevant information.

Skills and Abilities Desired

• Ability to represent LCH and create and maintain positive relationships in the community.
• Strong word processing, internet, and organizational skills.
• Preference for experience working with vulnerable populations.
• Ability to follow and enforce policies and procedures.
• Ability to rapidly assess and evaluate situations.
• Ability to provide compassionate support and guidance to a diversity of people.
• Ability to multitask and manage time; ability to meet deadlines.
• Ethical and possessing personal integrity.
• Ability to work independently and as part of a team; ability to create a working team dynamic.
• Ability to effectively communicate verbally and in writing.
• Ability to maintain confidentiality of guests.
• Ability to set and maintain professional boundaries with guests.
• Ability to address occasional high degrees of stress or crisis management.
• Ability to lift 40 lbs.
• Familiarity with Google Drive documents and workflow.

OVERNIGHT STAFF($25.50/hr): Overnights 9pm to 7am, or 10pm to 8am, weekdays and weekends

Position Overview

Overnight Staff help maintain a safe and peaceful environment for those experiencing homelessness and residing at our shelter. This is a sleeping position with duties and responsibilities before and after going to sleep. Although this position is a sleeping position, staff need to be able to wake up to tend to situations as they occur. Overnight Staff are responsible for ensuring that guests adhere to the guidelines established like curfew, quiet time, and aiding in waking and getting guests ready to leave the shelter in the morning (when applicable).

Responsibilities:

• Follow night and morning routines like reminding guests of curfew and quiet time, opening the kitchen and helping guests get ready for the day.
• Maintaining a safe environment for the guests to rest. If situations arise that need attention, knowing to call on-call staff and any other resources appropriate for the situation.
• Log into LCH communication log after every shift.
• Attend LCH staff meetings.
• Attend relevant training opportunities as assigned by the Executive Director.
• Maintain confidentiality regarding our guests.
• Be able to wake up and tend to situations if they occur in the middle of the night.

Skills and Abilities Desired

• Ability to represent LCH and create and maintain positive relationships in the community.
• Strong word processing, internet, and organizational skills.
• Preference for experience working with vulnerable populations.
• Ability to follow and enforce policies and procedures.
• Ability to rapidly assess and evaluate situations.
• Ability to provide compassionate support and guidance to a diversity of people.
• Ethical and possessing personal integrity.
• Ability to work independently and as part of a team; ability to create a working team dynamic.
• Ability to effectively communicate verbally and in writing.
• Ability to maintain confidentiality of guests.
• Ability to set and maintain professional boundaries with guests.
• Ability to lift 40 lbs.

Qualifications:

• Bachelor’s degree or two years of experience in human services, social work, non-profit, or related field preferred.
• Ability to work independently as well as with a team.
• Ability to employ independent problem-solving strategies in rapidly changing situations.
• Understanding of systemic and generational poverty, substance misuse disorders, mental health disorders and their impact on those experiencing homelessness.

Evaluation Process: Evaluation of performance by the Executive Director, Shelter Manager, and Shelter Staff Lead on an annual basis.

Job Types: Full-time, Part-time, Temporary

Pay: $25.50 per hour

Benefits:

• Employee assistance program
• Health insurance
• Health savings account
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $24 - $26