Guest Ambassador

Dealership

L0820 Atlantic Coast Honda

Atlantic Coast Honda

Position Summary

The Guest Ambassador oversees the daily operations of the dealership’s service drive, ensuring an exceptional guest experience and efficient workflow. Acting as the “air traffic controller” of the service lane, this role directs vehicles to the appropriate areas, manages service greeter staff, and maintains smooth coordination between advisors, technicians, and customers.

Key Responsibilities

• Service Drive Coordination:
• Direct incoming vehicles to the correct service bays or staging areas.
• Monitor traffic flow to prevent bottlenecks and maintain safety standards.
  
  

• Staff Management:
• Supervise and schedule service greeters, ensuring coverage during peak hours.
• Provide training and coaching to maintain high levels of customer service.
  
  

• Customer Interaction:
• Greet guests promptly and professionally, creating a welcoming environment.
• Assist with initial check-in and answer basic service-related questions.
  
  

• Operational Efficiency:
• Communicate with service advisors and technicians to prioritize work.
• Track vehicle status and ensure timely movement through the service process.
  
  

• Quality & Compliance:
• Maintain cleanliness and organization of the service lane.
• Ensure adherence to dealership policies and manufacturer standards.
  

Qualifications

• Previous experience in automotive service operations or dealership environment preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Valid driver’s license and clean driving record
  
  

Core Competencies

• Leadership & Coaching
• Customer Focus
• Problem-Solving
• Time Management
• Attention to Detail
  
  

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.