What are the responsibilities and job description for the Customer Service Representative position at Lithia & Driveway?
Lithia & Driveway / Driveway Finance Corporation
Driveway Finance Corporation | Customer Service Representative
Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!
The Customer Service Representative, Call Center will be responsible for handling inbound phones calls from customers while providing excellent customer service and accurately capturing data using company processing systems.
The Customer Service Representative, Call Center reports to the Shared Services Supervisor.
Location: Tigard,OR
Pay : $20/hr
Monday - Friday Hybrid( 3 days in office, 2 days work from home)
Shift Options
- 8am - 5 pm
- 9am -6 pm
- 10am -7 pm
What You'll Do
- Handle inbound between 75 -95 calls daily from customers in a Call Center environment while delivering quality service
- Prepare documents as needed to fulfill customer requests
- Educate and counsel customers on policy terms and cancellation process
- Maintain and ensure accurate, up-to-date customer account information
- Place outbound calls as needed
- Other duties as assigned
What You'll Bring
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays
- PTO: 80 hours front-loaded on day 1
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
Work Location: Hybrid remote in Portland, OR 97223
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $20