What are the responsibilities and job description for the Technical Support Assistant position at LinQ Global Group?
Job Title: Technical Support Assistant
Duration: 6 Months
Location: Medford, MA 02155
Summary:
We are seeking a detail-oriented and highly organized Administrative Support & Data Entry Specialist to support a training program. This temporary full-time position is responsible for high-volume data entry, document management, administrative support, and basic iPad troubleshooting while ensuring the accuracy and integrity of training records.
The ideal candidate is proactive, computer-proficient, capable of working independently, and flexible with rotating shifts, including occasional overnight assignments.
Key Responsibilities:
Administrative & Data Entry Support
- Perform high-volume, accurate data entry into electronic systems.
- Process daily attendance records from paper forms into designated databases.
- Scan, organize, name, archive, and file documents according to established procedures.
- Track documents from receipt through completion.
- Assist with large-scale data entry projects.
- Search paper and electronic records to locate and verify information.
- Review records for missing, incomplete, or inconsistent information.
- Identify and report data discrepancies for correction.
- Prepare reports and assist with confidential administrative projects.
- Maintain organized hybrid paper and electronic filing systems.
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Operate office equipment including computers, scanners, copiers, and printers.
Technical Support - Provide basic iPad support to employees.
- Assist with connectivity, application access, and device navigation.
- Guide users through basic iPad setup and daily functionality.
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Document and report recurring technical issues for IT follow-up.
General Responsibilities - Demonstrate strong organizational and time-management skills.
- Work independently with minimal supervision.
- Maintain confidentiality of sensitive information.
- Support additional administrative projects as assigned.
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Comply with all organizational policies, procedures, safety requirements, and workplace standards, including Equal Employment Opportunity (EEO), anti-discrimination, anti-harassment, and anti-retaliation policies.
Preferred Qualifications - Previous administrative, clerical, or data entry experience.
- Experience handling confidential records.
- Experience supporting training, education, transportation, or similar operational environments.
- Familiarity with electronic document management systems.