What are the responsibilities and job description for the Front Desk Receptionist position at Link Network?
About the Role
We are seeking a warm, organized, and dependable Medical Receptionist to be the first point of contact for patients at our Honolulu clinic. You'll play a key role in creating a welcoming environment while keeping daily operations running smoothly.
Responsibilities
- Greet and check in patients in a professional and friendly manner
- Schedule, confirm, and manage patient appointments
- Answer and route phone calls and respond to patient inquiries
- Verify insurance information and process co-pays and payments
- Maintain accurate patient records in the EMR system
- Coordinate with clinical staff to ensure efficient patient flow
- Handle administrative tasks including filing, faxing, and data entry
- Ensure the front desk and waiting area are tidy and welcoming
Requirements
- High school diploma or equivalent; Associate's degree preferred
- 1 years of experience in a medical office or healthcare setting
- Familiarity with medical terminology and insurance verification
- Proficiency with EMR/EHR systems (experience with athenahealth, Epic, or similar a plus)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Must be available to start shifts at 7:30 AM