IT Support Analyst / Field Services Analyst

Position Summary

We are seeking an experienced IT Support Analyst to provide onsite technical support and infrastructure services in a fast-paced enterprise environment. This role is responsible for delivering Tier 2 support, troubleshooting hardware, software, networking, and connectivity issues, while supporting workstation deployments, system upgrades, network projects, and end-user training. The ideal candidate will have strong desktop support experience, hands-on knowledge of Windows environments, and the ability to work independently while supporting multiple technology initiatives.

Key Responsibilities

• Provide Tier 2 technical support for hardware, software, network, and connectivity issues.
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, and peripheral-related problems.
• Coordinate with vendors and technical teams to facilitate equipment repairs and service requests.
• Install, configure, maintain, and upgrade hardware, software, operating systems, and network components.
• Support workstation deployments, Windows upgrades, and hardware refresh initiatives.
• Participate in network installations, network equipment replacements, and infrastructure projects.
• Install, terminate, test, and maintain network cabling and connectivity components.
• Configure and support Local Area Network (LAN) environments and distributed systems.
• Manage user account configurations, group policies, file transfers, and workstation migrations.
• Support enterprise applications including email, internet access, and business-critical systems.
• Assist with system testing, software evaluations, and implementation of new technologies.
• Analyze user requirements and recommend appropriate hardware and software solutions.
• Coordinate hardware and software procurement activities and assist with technology planning.
• Maintain accurate inventory records for computer equipment, software licenses, and peripherals.
• Conduct annual technology asset inventories and update asset management records.
• Develop user documentation, training materials, and technical reference guides.
• Provide formal and informal training to end users on hardware, software, and system functionality.
• Support ongoing technology initiatives, infrastructure upgrades, and operational improvement projects.
• Perform additional technical support and field services duties as assigned.
  
  

Required Skills & Qualifications

• Minimum of 3 years of professional IT support, desktop support, or field services experience.