Desktop Support Specialist

Location: Harrisburg, PA
Position Type: Onsite
Contract Length: 6 months extensions


Position Overview:
This role focuses on providing technical support for workstations, laptops, Macs, and related peripherals while ensuring device compliance and operational health. The position involves troubleshooting hardware and software issues, maintaining system integrity, and collaborating with other IT teams to resolve escalated problems.

Duties:

• Monitor incident queues and take ownership of issues, assisting customers as needed.
• Keep all support tickets updated and thoroughly documented.
• Provide clear documentation on issue resolution for other teams when required.
• Track and remediate devices with broken SCCM clients, compliance issues, or reported OS/application problems.
• Monitor and report on PC health, escalating issues as necessary.
• Collaborate with teams such as SCCM, Active Directory, Security, and IT Service Desk to resolve complex problems.

Required Skills:

• 3 years deploying PCs and providing support to end users in a large enterprise environment (1,000 PCs)
• 3 years developing, testing, and maintaining PC images
• 3 years supporting PCs in a large domain environment
• 3 years installing and configuring PC hardware and peripherals
• 3 years repairing PCs by replacing hard drives, motherboards, memory, etc.
• 3 years experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs, laptops, and Apple OSx Macs
• 3 years knowledge of Active Directory and experience troubleshooting GPOs and name resolution
• 3 years experience managing profiles and certificates on Microsoft Windows PCs, laptops, and Apple OSx Macs
• 2 years experience supporting Microsoft Windows PCs, laptops, and Apple OSx Macs using remote tools (SCCM Remote, RDP, ARD)
• 2 years application support for MS Office 365 on Microsoft Windows PCs, laptops, and Apple OSx Macs
• 1 year experience integrating Macintosh systems into an Active Directory Domain environment

Preferred Skills:

• 2 years scripting experience with VBS and PowerShell
• 2 years experience with Configuration Management Console queries and reporting
• 2 years experience with SCCM OSD Task Sequences, including implementation and optimization
• 2 years experience using Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Toolkit (MDT)
• Microsoft Certification
• Ability to communicate clearly
• Change-oriented mindset – improve processes and confront difficult circumstances creatively
• Demonstrated customer focus; building strong customer relationships
• Ability to effectively evaluate information to make correct decisions
• Strong problem-solving skills; able to narrow scope of problems and eliminate irrelevant information
• Strong team player – collaborate with others and be open to alternative approaches
• Interest in emerging technologies demonstrated through training and attending technical events