What are the responsibilities and job description for the Technical Support position at LINEV systems US inc.?
About the Role
LINEV Systems is seeking a detail-oriented and customer-focused Technical Support – Level 1 specialist to join our growing Service & Support team. This entry-level position is ideal for someone passionate about technology and eager to help customers resolve technical issues with our advanced security and imaging systems.
Key Responsibilities
- Provide first-line technical support via phone, email, and remote tools.
- Troubleshoot hardware and software issues related to LINEV Systems’ products.
- Document support cases, resolutions, and escalate complex issues to higher-level support.
- Assist with system configuration, updates, and basic diagnostics.
- Guide customers through standard procedures and provide clear instructions.
- Collaborate with engineering and field service teams to ensure timely issue resolution.
- Maintain a high level of professionalism and customer satisfaction.
Qualifications
- Associate degree or technical certification in IT, electronics, or related field (bachelor’s preferred).
- 1–2 years of experience in technical support or help desk environment.
- Basic understanding of networking, Windows OS, and hardware troubleshooting.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Experience with ticketing systems and remote support tools is a plus.
What We Offer
- Competitive hourly wage and benefits
- Health, dental, and vision insurance
- 401(k)
- Paid time off and holidays
- Training and career development opportunities
- A collaborative and supportive team environment
- We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under applicable law.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person