Customer Support Analyst

Our Houston-based client is seeking a detail-oriented Customer support anaylst – Payments to support customer payment processing and reconciliation activities. This role focuses on accurately posting payments, researching discrepancies, and supporting reporting and administrative functions under general supervision.

Key Responsibilities:

• Accurately post assigned manual and electronic customer payments to accounts
• Research check payments daily to identify correct customer accounts
• Verify accuracy of payments, investigate discrepancies, and reconcile errors
• Perform daily payment reconciliations
• Resolve and report payment issues in a timely and accurate manner
• Support special projects and ad hoc assignments as needed
• Provide clerical and limited administrative support
• Perform other duties as assigned

Required Qualifications:

• High school diploma with 5 years of experience in a related functional area
• Strong experience with payment processing, reconciliation, or account posting
• Proficiency with Microsoft Office and enterprise systems such as PeopleSoft, Passport, Time, EERS, and mainframe applications
• Experience developing customized reports using integrated systems and MS Office tools
• Excellent organizational, analytical, and mathematical skills
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision
• Positive, professional demeanor with strong interpersonal and conflict-resolution skills

Nice to Have:

• Familiarity with power or utility companies
• Experience working with customer billing or financial operations systems

EEO Policy: Allied Resources complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Allied Resources does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status or other status protected by law