What are the responsibilities and job description for the Customer Service Rep position at Lincare?
The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.
Job Responsibilities:
- Calls patients for reorders of their nutrition
- Reviews and makes sure all documentation received meets insurance guidelines
- Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
- Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
- Deletes, corrects, or re-enters patient orders as deemed necessary
- Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel
#CSR
Qualifications:
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
Education and Experience:
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer entry experience necessary
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.