Multi Unit Retail Strategy & Operations Lead

PLEASE APPLY HERE: https://jobs.gusto.com/postings/lil-sweet-treat-multi-unit-retail-strategy-operations-lead-3b71ad78-d8df-460d-8f5b-7b35716a474d

Only applications submitted above will be considered

Description

Job Overview

The Retail Operations Project Manager is responsible for planning, coordinating, and executing retail-related projects across store locations to ensure initiatives are delivered on time, within scope, and aligned with company standards. This role acts as a key liaison between corporate teams and store operations, driving consistency, efficiency, and successful implementation of retail initiatives. This role is a great fit for someone with a strong bias for action.

Key Strategy Responsibilities

• Lead end-to-end execution of multiple national and local retail projects, including store openings, product/feature rollouts, and operational initiatives.
• Coordinate with cross-functional teams (store operations, warehouse, growth, and events) and be proactive in communication/action items.
• Communicate project expectations, progress updates, and risks to stakeholders.
• Create training materials for store teams, oversee project execution from end to end, and ensure proper training. 
• Monitor project performance and resolve issues that may impact timelines or quality.
• Conduct post-project evaluations and document learnings to implement for future projects.
• Ensure compliance with company policies, brand standards, and safety guidelines.

Key Operating Responsibilities

• Implement and enforce standard operating procedures (SOPs) across all retail activities.
• Maintain operational excellence in the way of the store environment, cleanliness, etc.
• Identify areas of improvement in customer service, visual merchandising, and sales data and provide solutions.
• Support hiring and training of retail staff to ensure high levels of performance and customer service.
• Conduct regular management meetings to communicate goals, policies, and any updates.

Qualifications

• Multi Unit management experience is a MUST
• Bachelor’s degree in Business, Operations, or related field (or equivalent experience).
• 3–5 years of experience in retail operations, project management, or multi-unit retail environments.
• Strong organizational and time-management skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Work Environment

• Combination of office and in-store work
• Travel to store locations (NYC and out of state stores) as needed