Accounts Receivable Specialist

About the Practice

Lightwave, founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states. For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram.

Responsibilities

The Accounts Receivable Specialist is a critical role that has direct financial impact on both the business and patients. Therefore, the ARS duties include, but not limited to, the list below with their review based on performance and outcomes specific, but not limited to the listed tasks.

• Interacts and communicates with patients, insurance payors, and vendors with a high degree of professionalism and courtesy.
• Timely identification and reconciliation of outstanding patient balances by review of patient appointments to include insurance details ( active, inactive, coverage plan details, out of pocket expenses, out of network, denials, etc),
• Compiles aggregate data, prepares correspondence, and submits requests for reconsideration of appeal within a timely manner.
• Timely working and favorable reduction of aging A/R, measurable target goals provided, touching and efficiently working all accounts over 90-120 days.
• Initiates patient outreach by phone to collect total outstanding balances. Listens empathetically to patients’ needs to identify financial limitations and/or hardships and works within guidelines to establish a mutually agreeable payment plan or makes recommendation for external financing (i.e. CareCredit ).
• Thorough review and reconciliation of any account discrepancies, utilizing websites, resources, and tools prior to placement of account with Creditors Collection Service.
• Works cooperatively with CCS to place uncollectable accounts for third party collection.
• Address patient calls for balance statement review, questions, and disputes.
• Provide Monthly reports to supervisor indicating patient balances, aging A/R, and collections.
• Timely and accurate reconciliation of EFT and posting of claim payments to patient accounts.
• Supports segregation of duties for Daily Cash Receipts by collecting patient cash payments received from the Patient Service Coordinator at the end of each business day.
• Generates Deposit Report with Itemized Cash; reconciles cash received against report data identifying and noting any discrepancy with prompt resolution. ARS will initial and date reconciled report with cash collected and present to Practice Manager for review/approval and sign off.
• Cash payments will be placed in a locked safe pending Bank Deposit by the Practice Manager or designee.

Qualifications

The ARS position requires the capability to always maintain accuracy and service with a smile when interacting with patients, patient’s representative, insurance carriers or other external/internal members. Communication related to patient will encompass service excellence at the highest level without judgement. 

Service excellence standards are.

• Speak with a smile on your face.
• Address the patient using surnames, never using terms of endearment such as honey or dear.
• Look for a solution, if you cannot provide one, find the person who can.
• When speaking with the patient in person, use eye contact and active listening.
• Never engage in an argument with a patient.
• Never tell a patient they are wrong, even if they are.
• Use polite words like, “thank you”, “have a good day” or “we are so glad you selected BRDG”.

The Accounts Receivable Specialist job description is an outline of predictable duties needed to fulfill the role. Other incidental duties may be required and assigned based upon business needs.

Benefits Offered

In return for providing an excellent patient experience, we offer a great benefits package for full-time positions to include health and dental benefits, 401(k), holiday pay and paid time off.

Telecommute

Travel

Requisition Number