Front Desk Coordinator

Position Summary:   Provides office services by following administrative systems, procedures and policies

Position Qualifications:   High school diploma or equivalent

Special Skills:   General office experience including copying, filing, light typing; strong people skills to provide excellent internal and external customer service 

Position Duties:

1. Welcomes clients and visitors by greeting clients and visitors in person or on the telephone; answering or referring inquiries.
2. Optimizes client satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
3. Keeps client appointments on schedule by notifying service provider of client’s arrival; reminding service provider of delays.
4. Ensures availability of treatment information by filing and retrieving client records.
5. Maintains client accounts by obtaining, recording, and updating personal and financial information.
6. Obtains revenue by recording and updating financial information; recording and collecting client charges; controlling credit extended to clients; filing, collecting and expediting third-party claims.
7. Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders, verifying receipt of supplies.
8. Completes operational requirements by scheduling and assigning administrative projects; expediting work results; accurately completes required paperwork procedures.
9. Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
10. Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.
11. Other duties as assigned