What are the responsibilities and job description for the Customer Service - Phone and Online Chat Support position at Lighting New York?
Customer Care Agent
LightingNewYork.com is the fastest growing online retailer in the Lighting Industry and we are currently seeking Customer Care Agents for our office in Selinsgrove, Pennsylvania. Our office is a team-oriented, positive environment full of friendly people. We work hard to always move forward, but we don't underestimate the value of having some fun, either. We pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors.
We're looking for team members who are team-oriented, of course, but who are also highly motivated, with the ability to work independently to solve unique problems. Because of the rapid growth of our company, we need people who are not only flexible but also adventurous, like to try new things, have an ability and willingness to learn new skills, and like to think outside of their "everyday" job duties to come up with new ideas for the good of the whole company. A little creativity goes a long way!
Not only are we ranked as a top place to work in the state of Pennsylvania, but Newsweek magazine recognized Lighting New York as providing Best Customer Service in the country! As a Customer Care Agent, you’ll be working with our customers over the phone, on live chat, and through email with the opportunity to create raving fans for Lighting New York every single day.
This full-time position will work Monday - Friday between 8am and 6pm (your specific shift 8 hour shift may vary by day).
Positions start at $16.00/hr with a $1/hour increase after 60 day provisional period Quarterly Bonus and Commissions on product sales.
Other Benefits include:
- 2 weeks paid time off per year (3 after 2 Years!)
- 5 Paid Sick Days
- Paid holidays
- Health, dental, vision, and life insurance
- Retirement plan with employer match
Salary : $16