Client Relationship Manager

LifeWorx is a premier elder care company seeking a Client Relations Manager to join our NY Metro team responsible for inside sales and account management of concierge level elder care clients. This position is open for an immediate start! 

This role is responsible for the full sales cycle from “initial call to close” for referrals, organic leads, and account management of clients. This role is also responsible for establishing relationships with referral sources within the care and medical community. Thank you for exploring us and if you are motivated, willing to learn, grow in the job with interpersonal and communication skills, please apply. 

What are the responsibilities and expectations of a Client Relations Manager? 

• Client account management – interacting with prospects and clients to find the most fitting solutions for private pay families. 
• Building relationships with decision-makers within the senior care/healthcare community to develop a referral pipeline for prospects. 
• Collaborating with associates to find the best solution based on client needs. 
• Keeping all data up to date and fresh to assure organizational success. 
• Attending relevant events within the community to build new relationships. 

What are the characteristics of a successful Client Relations Manager? 

• Ideal candidate has excellent verbal and written communication skills, is engaged, actively listens, builds deeper insights, and provides assurance. 
• Empathetic, personable, and authentic both in person and over the phone/email. 
• Ambitious and interested in career growth, has the bandwidth and entrepreneurial energy to grow the business, and has curiosity for expanding knowledge of the company and clientele. 
• Able to problem solve, think on your feet, and deliver solutions catered to clients’ specific timelines, needs, and wants. 
• Organized, efficient, and able to function well in small teams. 
• Goal- and performance-oriented, willing to hold oneself accountable, share and learn from mistakes, and take initiative. 

What are the requirements of a Client Relations Manager? 

• Must have a bachelor's degree from a reputable university. 
• Have at least 2 years of experience with demonstrated footprint. 
• Must have strong people skills, and outstanding verbal and written communication skills along with time management. 
• Candidates must work 5 days in the office. Hours are 8am-5pm or 9am-6pm, with some weekend help based on client needs. 
• Must be willing to travel onsite for training. 
• Willingness to relocate a plus but not required

Compensation and Benefits: 

• Expected target earnings in first year of employment: $120,000-150,000, based on performance. 
• Base salary – $50,000-65,000/year. 
• Guaranteed minimum commission for the first 6 months after successful 4-week training. With a few initial clients - expected commission will be about $50k/year, plus bonus opportunities 
• PTO – 3 weeks of paid vacation, five personal/sick days, and seven holidays. 
• 401k with partial company matching. 
• Medical (Oxford UHC), dental and vision insurance with 75% paid by the company. 

Why else should you join our team? 

• Strong earning potential based on recurring revenue generated by your clients. 
• Growth-oriented – we have opened a new office or expanded territories each year for the last eight years (NYC, Long Island, Sarasota, West Palm Beach) 
• Generally, we promote from within - this position has an opportunity to grow into business development, marketing, operations management, new market leader, etc. 
• Culture of entrepreneurship and empowerment – trust is one of our core values, and the leadership team dislikes micromanagement. 
• Results matter and weigh against effort and trendline. 
• Both tech and people oriented – while our tech team works hard toward building out new CRM modules, it is also critical that we lead with the human element in our services. 

Job Details 

Job Type: Full-time 

Experience level: 

• At least 2 years 

Application Question(s): 

• Does working on base commission motivate you? 
• Do you have a learning and growing mindset? 
• Are you a people person, great communicator and organized in your approach to succeed?