Client Relationship Manager

About this Role:

We are seeking a proactive and relationship-driven Client Relationship Manager to grow and strengthen our client base across the fine jewelry and diamond industry. This role combines client relationship management, sales development, product presentations, and merchandising, with a focus on building long-term partnerships and driving revenue growth. The ideal candidate has a strong understanding of the jewelry industry, enjoys working directly with clients, and is confident presenting collections both in person and virtually. This position also involves representing Paramount Gems at trade shows, trunk shows, and retail partner events, with regular travel required.

Key Responsibilities:

• Client Development & Retention: Build and maintain long-term relationships with existing and prospective clients, fostering loyalty and driving repeat business across fine and high jewelry collections.
• Sales & Revenue Growth: Achieve individual and regional sales targets by identifying business opportunities, developing client relationships, and driving revenue across fine and high jewelry categories.
• Trade Shows & Collection Presentations: Represent our company at jewelry trade shows, showcasing collections, engaging with existing and prospective customers, and developing new business opportunities.
• Retailer & Cross-Functional Collaboration: Partner with retail accounts, workshop teams, marketing, and headquarters to coordinate multi-market events, private sales, trunk shows, and after-sales services.
• Client Engagement & Relationship Management: Maintain consistent communication with clients through personalized service, proactive outreach, and timely follow-up on inquiries, orders, and sales opportunities.
• Product Consultation & Sales Support: Welcome clients visiting the office, provide tailored product recommendations, and deliver engaging jewelry presentations to support purchasing decisions.
• Virtual Sales & Client Outreach: Conduct video appointments to showcase collections, recommend products, introduce new merchandise, and generate orders.
• Merchandising & Event Execution: Organize and merchandise jewelry collections for trade shows and trunk shows, tailoring presentations and assortments to client preferences and business needs.
• Trunk Show & Retail Support: Attend trunk shows at retail jewelry partners, collaborating with store teams to present collections, engage clients, and maximize sales opportunities.
• Sales Follow-Up & Opportunity Management: Follow up on client requests, leads, and commitments following trade shows, trunk shows, and appointments to convert opportunities into sales.
• Market Insights & Product Feedback: Gather and communicate client feedback, market trends, and product insights to internal teams to inform product development, collection planning, and assortment strategies.
• After-Sales Service & Client Satisfaction: Coordinate after-sales requests and service needs, ensuring a seamless client experience and strengthening long-term brand loyalty.

Qualifications & Skills

• Jewelry Industry Experience: Previous experience in the jewelry industry is required; wholesale experience is preferred but not essential.
• Relationship Management: Strong interpersonal, communication, and relationship-building skills, with the ability to develop lasting partnerships with clients and retail accounts.
• Sales & Presentation Skills: Confidence in presenting fine and high jewelry collections in person and through virtual appointments.
• Proactive Sales Approach: Self-motivated and results-driven, with a strong commitment to client outreach, sales development, and timely follow-up.
• Organization & Attention to Detail: Excellent organizational skills and attention to detail when handling, merchandising, and presenting jewelry collections.
• Teamwork & Independence: Ability to work independently while collaborating effectively with colleagues and cross-functional teams.
• Travel Flexibility: Willingness and ability to travel regularly, including weekends as needed for trade shows, trunk shows, and client events.
• Language Skills: Fluency in English is required. Proficiency in Spanish or Portuguese is a plus.

Location and Travel

Candidates do not need to be based in New York. The position requires travel to trade shows, retailer locations, and trunk shows, along with coordination with our New York office. The working arrangement will be discussed based on the candidate’s location.

Paramount Gems is a New York City-based fine jewelry and diamond wholesaler specializing in high-quality diamonds and exquisite jewelry. As a family-owned business, we pride ourselves on our industry expertise, strong customer relationships, attention to detail, and commitment to quality. Our team works in a collaborative, fast-paced environment, offering employees the opportunity to develop their skills, contribute to the company’s growth, and build a rewarding career in the jewelry industry.