Director of Human Resources Operations

Lifetime Assistance – Director of HR Operations

Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Job Title: Director of HR Operations

Location: Rochester, NY

Department: Human Resources

Reports To: Chief Human Resources Officer (CHRO)

Salary: $115,000 – 135,000

Why Work For Lifetime Assistance

• We invest in your wellbeing: 100% employer-paid premiums for health insurance plan
• We invest in your future with our company-matched retirement plan
• Education Support: Tuition assistance & scholarships
• Work-Life Harmony: Generous paid time off
• Join a team where purpose and impact drives everything we do
  
  

Job Summary: The Director of HR Operations serves as a key partner to the CHRO, supporting strategic initiatives and providing critical insights to inform decision-making. This role is responsible for HR data reporting and analysis, developing and monitoring key performance indicators (KPIs), and managing HR projects/implementations. This role is also responsible for compliance with employment laws, policy management, employee handbook, agency performance management/compliance, compensation studies, and fostering a positive work culture. This role does not oversee benefits administration, recruiting/onboarding, or learning and development, but partners closely with those leaders to ensure seamless HR operations and system alignment.

Key Responsibilities

• Strategic HR Leadership: In partnership with CHRO and other peer directors, develop and implement HR strategies that align with Lifetime Assistance's mission, vision, and goals and help drive organizational success. Champion clear communication, documentation, and self-service tools to enhance manager and employee experience.
• Performance Management: Oversee the performance evaluation process for the agency, ensure regular employee feedback, and provide guidance on performance improvement, goal setting, and career development.
• Backup to Employee Relations Director: Foster a positive work environment through engagement, conflict resolution, and employee advocacy. Address grievances and employee concerns in a fair, compliant, and proactive manner.
• Compliance & Policy Management: Ensure adherence to federal, state, and local employment laws as well as OPWDD regulations. Oversee the development and implementation of HR policies, procedures and the employee handbook. Oversee HR audits, internal controls, and documentation related to personnel records, wage and hour, leaves, and employee data.
• HR Data & Reporting: Utilize HR metrics and data analysis to drive decision-making and measure the success of HR initiatives. Prepare and present turnover, new employee retention, and other reports to senior leadership.
• HR Projects/Implementations: Lead HR implementations, develop and manage project plans, including scope, milestones, risk mitigation, change management, and communication strategies. Translate business and operational requirements into scalable HR solutions that improve efficiency, data integrity, and employee experience. Lead change management efforts, including stakeholder engagement, training strategy, and adoption metrics to ensure successful rollout and sustained use. Lead agency annual GPTW engagement survey.
• HR Technology: Leverage HRIS technology to streamline HR processes, improve data management, and enhance employee experience.
  
  

Qualifications

• Education: Bachelor’s degree in Human Resources or Business Administration required. Master’s degree preferred. HR certifications (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) are highly desirable.
• Experience: 8-10 years of progressive HR experience with significant focus on HR operations (ER, compliance, engagement, HRIS, strategy) and at least 3 years in a leadership role in an organization with at least 1,000 employees.
• Skills: Strong leadership and interpersonal skills, excellent problem-solving/analytical abilities, change management, and the ability to drive efficiencies in HR processes. Experience in HR compliance and policy creation/management, employee relations, and HR operational best practices.
• Knowledge: In-depth understanding of employment law, HR best practices, and HRIS systems.
• Key Competencies: HR data analytics and reporting, systems and process management, policy development and implementation, compliance and risk management, continuous improvement mindset, stakeholder partnership and communication, strategic thinking with hands-on execution, collaboration and influence.
• Attributes: High integrity, emotional intelligence, and the ability to build relationships across all levels of the organization. Passionate about creating an inclusive, mission-driven culture.
  
  

Our Mission & Culture

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.
  
  

Equal Opportunity Employer

Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”

— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us