B2B Senior Strategic Account Manager

About LifeStation: The Mission-Driven Technology Leader

LifeStation isn't just a medical alert company; we are a profitable, self-funded healthcare technology leader enabling independence for seniors and peace of mind for their loved ones. We blend the innovation of a tech startup with the stability of a market leader. Hundreds of top healthcare organizations—from nationally recognized MCOs and PACE programs to critical local Medicaid and county initiatives—rely on us as a core part of their member service.

We're looking for an exceptional B2B Senior Strategic Account Manager to join our Partner Services Team and own the success of our most valuable, high-impact accounts.

Your Strategic Role: Driving Growth and Impact

This is a high-visibility, strategic role central to LifeStation's B2B growth. You won't just manage transactions; you will cultivate deep partnerships and act as a crucial link between our partners and our internal leadership.

What You'll Deliver:

• Strategic Partnership Ownership: Serve as the ultimate business owner for a portfolio of key B2B accounts. Establish yourself as a trusted advisor, leading executive-level communication and ensuring partner success aligns with LifeStation's growth objectives.
• Performance Optimization & Strategy: Move beyond basic reporting. Analyze key performance indicators (KPIs), identify macro-trends, and proactively develop and implement strategies to maximize adoption, address structural challenges, and drive superior outcomes for both the partner and LifeStation.
• High-Level Operational Command: Act as the cross-functional project leader, orchestrating seamless collaboration across Sales, Partner Operations, Product, and Technology teams to resolve major issues and advocate for product enhancements based on partner needs.
• Scale & Enablement: Drive the advanced adoption and utilization of our LifeStation Partner Portal and tools, leading high-impact training sessions and ensuring our partners can effectively scale their programs.
• White-Glove Service & Advocacy: Deliver an exceptional, proactive service experience that anticipates partner needs, manages complex expectations, and solidifies LifeStation’s reputation as the gold standard in partner support.

What Will Make You Successful:

• 7 years of demonstrable success in Senior Account Management or Customer Success, specifically within a B2B, healthcare, or technology setting.
• Experience managing large MCO, PACE, or governmental accounts is a significant advantage.
• Bachelor’s degree required.
• Proven analytical and strategic problem-solving skills—the ability to not just report data, but to derive actionable business insights from it.
• Exceptional interpersonal, negotiation, and executive-level presentation skills.
• A track record of managing multiple complex projects simultaneously in a high-speed environment with minimal supervision.
• A highly proactive, solution-oriented mindset focused on building resilient, long-term partnerships.

Why Join LifeStation? Your Impact Starts Here

• Direct Impact on a Mission: Directly contribute to a mission that genuinely impacts the safety and independence of seniors and their caregivers across the country.
• Autonomy & Growth: Enjoy the entrepreneurial freedom to manage your accounts and strategies, backed by the stability and resources of a profitable, growing company.
• Collaborative, Talented Team: Work alongside some of the best and brightest minds in healthcare tech, where your contributions are highly visible and valued.

What's In It For You:

• Top Compensation: Highly competitive salary (commensurate with senior experience) and an excellent comprehensive benefits package.
• Career Trajectory: A true opportunity to make a visible impact on our company's strategy and products with a clear path for career growth.
• Stability & Balance: Enjoy a culture serious about fostering a healthy work/life balance within a stable, privately owned business.

Salary range 80K-105K

LifeStation is proud to be an Equal Opportunity Employer.