B2B Senior Strategic Account Manager

About LifeStation: The Mission-Driven Technology Leader

LifeStation isn't just a medical alert company; we are a
profitable, self-funded healthcare technology leader
enabling independence for seniors and peace of mind for their loved ones. We blend the innovation of a tech startup with the stability of a market leader. Hundreds of
top healthcare organizations
—from nationally recognized MCOs and
PACE programs
to critical local Medicaid and county initiatives—rely on us as a core part of their member service.

We're looking for an exceptional
B2B Senior Strategic Account Manager
to join our Partner Services Team and own the success of our most valuable, high-impact accounts.

Your Strategic Role: Driving Growth and Impact

This is a
high-visibility, strategic role
central to LifeStation's B2B growth. You won't just manage transactions; you will
cultivate deep partnerships
and act as a crucial link between our partners and our internal leadership.

What You'll Deliver:

• Strategic Partnership Ownership:
  Serve as the
  ultimate business owner
  for a portfolio of key B2B accounts. Establish yourself as a trusted advisor, leading executive-level communication and ensuring partner success aligns with LifeStation's growth objectives.
• Performance Optimization & Strategy:
  Move beyond basic reporting.
  Analyze key performance indicators (KPIs)
  , identify macro-trends, and
  proactively develop and implement strategies
  to maximize adoption, address structural challenges, and drive superior outcomes for both the partner and LifeStation.
• High-Level Operational Command:
  Act as the
  cross-functional project leader
  , orchestrating seamless collaboration across Sales, Partner Operations, Product, and Technology teams to resolve major issues and advocate for product enhancements based on partner needs.
• Scale & Enablement:
  Drive the advanced adoption and utilization of our
  LifeStation Partner Portal
  and tools, leading high-impact training sessions and ensuring our partners can effectively scale their programs.
• White-Glove Service & Advocacy:
  Deliver an
  exceptional, proactive service experience
  that anticipates partner needs, manages complex expectations, and solidifies LifeStation's reputation as the gold standard in partner support.

What Will Make You Successful:

• 7 years of demonstrable success in Senior Account Management or Customer Success,
  specifically within a B2B,
  healthcare, or technology setting.
• Experience managing large MCO, PACE, or governmental accounts is a significant advantage.
• Bachelor's degree required.
• Proven analytical and strategic problem-solving skills
  —the ability to not just report data, but to derive actionable business insights from it.
• Exceptional interpersonal, negotiation, and executive-level presentation skills.
• A track record of managing multiple complex projects
  simultaneously in a high-speed environment with minimal supervision.
• A highly
  proactive, solution-oriented mindset
  focused on building resilient, long-term partnerships.

Why Join LifeStation? Your Impact Starts Here

• Direct Impact on a Mission:
  Directly contribute to a mission that genuinely impacts the
  safety and independence of seniors
  and their caregivers across the country.
• Autonomy & Growth:
  Enjoy the
  entrepreneurial freedom
  to manage your accounts and strategies, backed by the stability and resources of a profitable, growing company.
• Collaborative, Talented Team:
  Work alongside some of the
  best and brightest
  minds in healthcare tech, where your contributions are highly visible and valued.

What's In It For You:

• Top Compensation:
  Highly competitive
  salary (commensurate with senior experience)
  and an excellent comprehensive benefits package.
• Career Trajectory:
  A true opportunity to
  make a visible impact
  on our company's strategy and products with a clear path for career growth.
• Stability & Balance:
  Enjoy a culture serious about fostering a
  healthy work/life balance
  within a stable, privately owned business.

LifeStation is proud to be an Equal Opportunity Employer.

Salary : $120,000 - $180,000