Senior Business Demand Analyst

Location Requirements

Candidates must reside in Tallahassee, FL to work onsite full-time.

Relocation expenses are not covered by the employer or client.

Applicants responding to this position must be a US Citizen. The Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position

Scope of Services:

The Demand Analyst serves as a liaison between client business offices and Information Technology to intake ideas, document technology proposals in ServiceNow, and support governance activities throughout the proposal lifecycle. They will participate in the analysis of business and technology proposals from ideation through project approval. The candidate must have experience developing working relationships with business office staff and maintaining them through collaboration and teamwork. They will coordinate with stakeholders to translate strategic and operational needs into actionable requirements, conduct business needs assessments, and help guide solution approaches that meet organizational objectives. They will partner with stakeholders to assess feasibility, conduct impact analyses, and help prioritize proposals based on business value, strategic alignment, and resource considerations.

Responsibilities include working with customers to gather high-level requirements, obtaining project cost estimates, developing business cases, and documenting results in accordance with departmental methodologies and standards. The role focuses on documenting business case elements such as return on investment, cost/savings, initial risks, scope, and impacted applications. Additionally, the candidate will prepare documentation and presentations to support funding decisions, develop specifications, and ensure a shared understanding among technical teams, customer-facing staff, and department leadership.

The analyst collaborates closely with the Demand/Proposal Manager, who oversees the proposal lifecycle and ensures appropriate governance and analyses are completed.

Education:

• Bachelor’s or Master’s Degree in Business Administration, Communication, Information Systems, or another related field is required.
• Certification in any of the following is desired but not required: CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

Experience:

• A minimum of 3 years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts, is required.
• Proficiency in process mapping/modeling with tools such as Visio is required.
• Experience facilitating the intake of ideas and converting them into documented demands/proposals within ServiceNow (or similar portfolio management tool).
• Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Visio, is required.
• Experience preparing business case materials, including TOI/TCO analysis, cost-benefit assessments, and risk summaries.
• Experience using SharePoint and Microsoft Teams for collaboration and document management; exposure to Microsoft Power BI is required.
• Knowledge of how business requirements translate into technical requirements is required.

Primary Job Duties/Tasks:

The candidate’s activities include, but are not limited to, the following:

1. Categorize and prioritize technology proposals by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria.
2. Assess proposal patterns to identify trends, recurring requests, and feasibility against technical capabilities and constraints.
3. Coordinate stakeholder identification and conduct intake meetings with submitting business offices.
4. Refine proposal descriptions from submitted ideas; capture high-level objectives, business need, scope, assumptions, constraints, and initial risks.
5. Research and understand FDOT business processes and their interrelationships; document and diagram business and system processes and dependencies.
6. Complete analyst-owned proposal detail fields in ServiceNow by identifying collaborators, business unit(s), impacted applications, and selecting the appropriate impact and T-shirt size.
7. Understand technical problems and potential solution approaches in current and future business environments; recommend ways to integrate new and existing processes.
8. Maintain knowledge of emerging technology trends to identify opportunities for better solutions that support business decisions; may recommend buy-versus-build options.
9. Identify processes for improvement, document current processes, analyze gaps between current and desired states, design new processes, develop performance measures, and plan the transition.
10. Document business case elements and cost-benefit narratives; prepare ROI/TCO and cost-savings estimates; maintain up-to-date proposal documentation.
11. Gather and document goals and objectives related to business strategy and translate them into requirements for application, infrastructure, and development plans.
12. Prepare executive-ready materials summarizing value, risk, alignment, and feasibility for leadership and review teams.
13. Support completion of cybersecurity risk assessment when required.
14. Submit proposals when documentation is complete; collaborate with the Demand/Proposal Manager on lifecycle movement; request draft reversion for substantial edits as needed.
15. Track work against proposal tasks to ensure accurate timekeeping, workload visibility, and assignment tracking.

Job Specific Knowledge, Skills, and Abilities (KSAs):

Business Analysis & Requirements Development

• Ability to perform detailed business analysis, including requirements documentation, business case development, scope definition, and process modeling (Visio).
• Ability to conduct as-is and to-be analysis, perform research, and model business processes using appropriate tools and techniques.
• Ability to produce accurate, legible functional documentation that captures business processes, inputs/outputs, and system interactions.
• Ability to work effectively with business units to identify and document requirements supporting maintenance, enhancement, modernization, remediation, or development of application systems, including context diagrams and technical overviews.
• Skill in developing business cases and supporting documentation, performing data analysis, and reporting performance metrics.
• Ability to understand stakeholder needs, document requirements accurately, and perform duties independently when necessary.
• Ability to perform analysis that accurately defines processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.
• Knowledge and experience leveraging both IT solutions and business process improvements.

Stakeholder Engagement

• Strong facilitation and stakeholder management skills, with the ability to work effectively across business units, directors, security, and technology teams; excellent verbal and written communication.
• Ability to facilitate workshops and meetings with stakeholders with varying levels of technical knowledge.
• Ability to interpret and communicate technical information related to application development and data processing to both technical and non-technical audiences.
• Ability to receive and give constructive feedback and maintain effective work relationships.
• Ability to adapt to changing demands in a dynamic environment with diverse work assignments.

Tools, Data, & Technical/Analytical

• Working knowledge of proposal and portfolio workflows (ServiceNow or similar) and related governance checkpoints.
• Ability to prepare ROI/TCO calculations, cost-benefit analyses, and risk summaries aligned with FDOT practices.
• Proficiency with Microsoft SharePoint, Teams, Word, Excel, and PowerPoint; familiarity with Power BI for executive-level reporting and summaries.
• Advanced skills with Microsoft products, including SharePoint, Teams, Word, Excel, PowerPoint, and Visio.

General Knowledge Skills and Abilities (KSAs):

Initiative

• Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.

Communication

• Can clearly convey information in written and verbal formats to individuals or groups in a variety of settings (for example, project team meetings and management presentations). Must be able to effectively listen and process information provided by others.

Customer Service

• Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.

Decision Making

• Makes sound, well-informed, and objective decisions.

Flexibility

• Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.

Interpersonal

• Shows friendliness, courtesy, understanding, and politeness to others.

Problem Solving

• Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations accordingly.

Team Building

• Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.

Quality Assurance

• Knowledge of ideologies, techniques and tools for quality assurance and control. The ability to put those ideologies, techniques, and tools into practice.