Donor Family Aftercare Assistant

The Donor Family Aftercare Assistant provides support to the Donor Family Aftercare team with meeting the needs of programs regarding post donor case bereavement support to donor families.

ESSENTIAL JOB FUNCTIONS

General Responsibilities

• Become knowledgeable about organ, eye, and tissue donation and the transplantation field.
• Provides bereavement and grief resources to families.
• Facilitates correspondence between donor families and recipients.
• Participates in the execution of donor family events.
• Assists with the planning of special projects for donor families.
• Works in close collaboration with all members of the Aftercare team.
• Adheres to quality standards and legal compliance with regulatory and accreditation agencies (AOPO, OPTN, CMS, etc.).

Bereavement Support

• Delivers grief and bereavement support for LifeCenter Northwest (LifeCenter) donor families.
• Provides assistance with all post donor case family follow-up, including but not limited to required mailings, phone calls, written correspondence, answering donor family questions, etc. 
• Ensures donor families have accurate, real-time access to information about bereavement support via our external website, printed collateral, email, and over the phone.
• Facilitates donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.
• Takes lead responsibility in managing required mailings to ensure that they are timely and accurately delivered to donor families.  
• Provides maintenance for the Aftercare bereavement materials, which includes and is not limited to ordering supplies and maintaining appropriate inventory.  
• Provides support in coordinating the donor family quilt program and managing inventory.  

Communications and Events

• Provides support to the Director, External Affairs and Donor Family Aftercare Events Specialist on the execution of donor family events.

Documentation and Data Management

• Ensures accurate and timely documentation of all family support interactions including, but not limited to, iTransplant.
• Reviews donor family survey responses and manages data related to family feedback with the goal of improving overall program performance.
• Assists with maintaining and updating relevant contact information for donor families when appropriate.
• Generates necessary reports from data management systems that are utilized by the Donor Family Aftercare team.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to learn and understand applicable local/state/federal regulations.
• Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
• Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
• Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality, and the ability to collaborate.
• Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.
• Ability to analyze and assess situations and create solutions.
• Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point, and other comparable software programs.

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

• Bachelor’s degree from a four-year college or university is preferred.
• Relevant work experience can be considered and substituted for academic requirements.
• Experience in grief and bereavement is preferred (e.g. counseling, chaplaincy, social work, etc.).
• Experience in a healthcare environment or related field is preferred.
• Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times.
• Requires appropriate documentation that allows the employee to travel by air (e.g. current real ID or passport).
• Proof of COVID-19 vaccination, or applicable medical or religious exemption will be required as a condition of employment upon offer.

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

This position is eligible for compensation in addition to the base pay in the form of overtime.

LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

Salary : $28 - $40