MSHH Donor Closet General Manager

Overview
The Multiple Sclerosis Helping Hands (MSHH) Donor Closet located in downtown Edmonds is seeking a General Manager to coordinate a volunteer team to help with customer service, drivers for pick-up and deliveries, sorting and cleaning equipment, and technicians to repair power and manual durable medical equipment. This organization, a non-profit 501 (c)3, and is a perfect fit for people who love to help and work with people.

The MSHH Donor Closet helps people in Washington state and multiple other states who are afflicted with Multiple Sclerosis who are experiencing financial difficulties. To do this, the organization raises money through their store that accepts donations of medical and mobility equipment, then refurbishes it to make it available for a suggested minimum donation amount. Working to help others and alongside a passionate volunteer team is incredibly rewarding.

Responsibilities

Responsible for day-to-day operations at Edmonds MSHH Donor Closet – A low-price Durable Medical Equipment (DME) store

• Provides hands-on customer support alongside volunteers
• Provides servant leadership to volunteers in alignment with mission, values and strategic goals. Listen, support, assist
• Foster a culture of kindness, ethical behavior and customer centered service.
• Communicates priorities and supports volunteers daily
• Supports volunteers by demonstrating and fostering a productive work environment
• Acts decisively and can resolve conflicts – promotes collaboration
• Develop and implement strategic plans to expand donor engagement, increase donations, and optimize resource utilization.
• Schedules volunteers for customer service, donation sorting and cleaning, deliver and pickup drivers, repair technicians and power mobility technicians
• Communicates ordering needs to Executive Director and Board President
• Retains a diverse, highly qualified volunteer staff by providing career coaching, growth and personal development for volunteers
• Gives recognition and recommends people as appropriate for further training
• Makes a strong and continuous personal effort to broaden own knowledge and skills to become more effective in present position

Qualifications

• Proven leadership experience in nonprofit, volunteer management
• Ability to multitask, manage multiple priorities in a fast-paced environment
• Takes initiative and communicates well
• Can work independently or with a team
• Creative problem-solving skills
• Enthusiastic, dynamic, flexible, kind
• Knowledge of social media management strategies for nonprofit outreach and engagement would be helpful
• This role offers an energizing environment where your leadership can make a meaningful difference! We are committed to fostering an inclusive workplace that values innovation, collaboration, and community impact. If you’re passionate about nonprofit work and eager to lead a vital resource that supports our mission—apply today!

Pay: From $35,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $35,000