What are the responsibilities and job description for the Part-Time Quality Assurance Coordinator position at LIFECARE ALLIANCE?
Job Purpose:
- The Part-Time Quality Assurance Coordinator at LIFECARE ALLIANCE is responsible for ensuring the accuracy and timeliness of delivery records, as well as addressing any delivery failures or customer observations. This role plays a crucial part in maintaining the quality and efficiency of our service delivery, particularly in serving older adults and disabled or chronically ill individuals.
Key Responsibilities:
- Ensure delivery records are prepared and distributed accurately according to specific dock and delivery times.
- Process all known failed deliveries and/or customer observations within the same business day.
- Maintain and manage documentation and processes effectively to support the operational needs of the organization.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Uphold the organization's standards and protocols in a fast-paced, deadline-driven, and sometimes noisy environment.
- Support the mission of LIFECARE ALLIANCE by contributing to the quality assurance efforts that enhance the well-being of our clients.
Required Education:
- High school diploma or equivalent
Preferred Education:
- Associate's degree in social work
- Community Health Worker certification
Required Experience:
- Must have a minimum of 2 years’ experience working for a not-for-profit, community services, or government agency
- Must have proven documentation and process management skills
Preferred Experience:
- Experience working with older adults and disabled/chronically ill individuals preferred
Required Skills and Abilities:
- Must be detail-oriented
- Ability to work in a fast-paced, deadline-driven, noisy environment