Business Office Manager

• Responsible for managing patient accounts receivable; overseeing activities of inpatient, outpatient, ER, registration, switchboard, cashiering, credit, and collections; coordinates operations and communicates regularly with other hospital departments.
• Interprets policies and recommends policy changes to Administration.
• Interviews and hires new employees and is responsible for assigning their task.

• High School diploma or equivalent. College degree preferred.
• Healthcare experience preferred.
Computer and technical skills
• - Word, Excel, Internet, email, 10-key, fax, copier.

• Monitors hospital and administration policies and directives to meet compliance guidelines.
• Supervises the preparation and maintenance of departmental policy and procedure manuals.
• Conducts regular staff meetings to inform staff of pertinent information.
• Provides in-service training and continued education for staff.
• Establishes standards to ensure all processes and procedures are followed correctly.
• Audits patient charts daily to ensure accuracy and addresses discrepancies with appropriate staff.
• Monitors bad debt and reviews accounts monthly to determine if accounts meet collection criteria.
• Reviews refund requests, adjustments/write-offs, and departmental expense vouchers for approval.
• Reviews unbilled accounts for diagnosis and/or coding issues and reports them to the medical records department.
• Reviews daily census to identify errors and addresses discrepancies with the appropriate staff.
• Performs other duties as assigned by the COO and or CEO.
• Contributes, cooperates, shares knowledge, and works collaboratively with others to create the highest level of workplace performance.
• Troubleshoot to identify and resolve any issues relating to business office functions by auditing employees' work and addressing discrepancies.
• Maintain confidentiality of all patient accounts and hospital information.
• Ability to remain calm in tense situations.
• Demonstrates highest levels of professionalism while representing the hospital to the staff, customers, and community.
• Ability to maintain a pleasant voice while discussing account information.
• Ability to use sound judgment and remain impartial when making decisions affecting operational and staffing decisions.

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday