Office Manager - Multi-Site

Summary

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

About The Role

• Oversees multiple sites and multiple providers which may include a service line or different specialties.
  
  

Key Responsibilities

• Monitors patient flow and daily operations through two or more practices to ensure appropriate utilization of physician time and staff coverage.
• Ensures compliance with all governing bodies (OSHA, OIG, CMS, DOH).
• Monitors or reviews patient registration and data entry into the system for timeliness, accuracy, and thoroughness.
• Develops special work load reports to adjust staffing levels as necessary.
• Approves time cards in UKG and ensures payroll is complete by Monday.
• Reviews charges, visit encounters, and cash receipts for variations and patterns.
• Conducts spot audits to ensure regulatory compliance with established policies and procedures.
• Ensures that the practice staff follows all receivable/collection guidelines.
• Provides physician and staff training as required.
• Ensures patient satisfaction.
• Conducts patient surveys and questionnaires for customer service.
• Handles patient complaints.
• Ensures lines of communication open between practice staff and administration.
• Ensures high employee morale and a professional, effective, and efficient working atmosphere.
• Monitors purchases for each practice.
• Plans a corrective strategy when order levels are excessive in volume or cost.
• Prepares check requests and codes invoices, sends to administration or Accounts Payable in a timely fashion. Evaluates, counsels, disciplines and/or recommends termination of employees as required.
• Ensures compliance with and knowledge of the company's Code of Conduct by all subordinates to ensure an ethical work environment.
  
  

Requirements

Office Manager will support all satellite offices (currently Westminster, Lutherville, and Ellicott City).

• Education: HS Diploma/GED preferred
• Experience: 3-5 years of related experience
  
  

Salary range $66,560 to $76,960 dependent on experience and internal equity.

Additional Information

What We Offer:

Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health?

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.